Organization: International Rescue Committee
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The Ethics and Compliance Unit (ECU) ensures that the IRC integrates a culture of Ethics and Compliance into its business globally and at all levels of the organization, in accordance with the IRC Way: Standards of Professional Conduct (IRC Way), our values, and the law; and maintains effective policies, procedures, controls, processes, and systems to prevent, detect, and investigate potential violations of internal policies, law or regulation or material failures. ECU addresses the IRC’s activities, and those of related third parties that may be viewed as acting on the IRC’s behalf such as partners, sub-grantees, subcontractors, suppliers, short-term workers, and others. The ECU is responsible for the IRC’s Enterprise Risk Management, Anti-Fraud Program, IRC Way, Safeguarding, and global internal investigations.
The Case Manager provides support to the ECU and its investigation team, as well as to internal and external stakeholders by assisting in case management for investigations, maintaining ECU’s internal case management database, preparation of metrics, the disclosure of case information to donors, and related responsibilities. As an integral member of the ECU team, the Case Manager plays a critical role by ensuring data is appropriately maintained, and deadlines met from Case Intake through the investigation life cycle, to case closure. The Case Manager also serves as back-up and support in the preparation of donor disclosures for distribution and preparation of metrics, as needed.
- Document and acknowledge allegations of misconduct
- Analyze and categorize incoming allegations by type of misconduct and potential severity based on established criteria, following up as needed for additional information
- Ensure case files are opened, maintained, updated, and closed according to internal protocols
- Facilitate communication regarding case developments to stakeholders, ensuring case files are appropriately updated in the case management system
- Monitor ECU’s internal Integrity email account, triage and respond to allegations received and support inquiries in accordance with internal protocols to ensure timely follow-up
Reporting & Metrics
- Produce, analyze, and present weekly: monthly; and ad-hoc reports of case data
- Prepare donor disclosure summary reports and other internal documentation relating to cases for distribution between key departments and personnel
- Support the production of quarterly reports, and metrics for informing key internal stakeholders, Board and Audit Committee and donors
- Assist with due diligence research on prospective personnel and third parties
- Provide back-up and support for the drafting, editing, and circulation of donor disclosures as needed
- Provide coverage and support for the Senior Case Officer as needed
- Provide support to the Chief Ethics and Compliance Officer and Senior Director Investigations as required
- Bachelor’s degree in public administration, human resources, international studies, or other related field (paralegal certification or graduate degree preferred)
- Minimum 2-3 years related work experience or in a paralegal role for a large organization or law firm;
- Ability to handle and maintain confidential information and act with the utmost discretion
- Demonstrated proficiency with Microsoft Office, including intermediate to advanced proficiency in Excel
- Analytic mindset and a high degree of comfort with large datasets and the ability to develop, interpret and present data-driven insights
- Proven research, writing and editing skills, including the ability to draft memos, letters, and other documents;
- Solid organizational skills, with a proven ability to prioritize projects with attention to detail
- Flexible work attitude: the ability to be flexible and yet focused & reliable in an environment of frequently changing demands
- Initiative to problem-solve within the job parameters
- Excellent communication and interpersonal skills and the ability to effectively manage a variety of relationships
KEY WORKING RELATIONSHIPS
Position reports to: Senior Case Officer
Works closely with: Colleagues in the Ethics and Compliance Unit, Office of General Counsel, Human Resources, Grants Managers, US Programs and International Programs.
- Position is based in New York, NY with a standard office work environment