To be successful in peace building and managing conflicts basic skills about learning and
communication skills are needed.
Learning is substantial if you want to change or transform something or yourself, e.g. violent conflicts,
difficult structures, people’s attitudes or thinking. So learning is a basic element of the transformation
The basis for managing conflicts in a non-violent way is the word, is by communication. Words and
mutual communication are the basic “weapons” of peace building and conflict management.
In chapter 1 Amanda Benstead shares her experience as “learning expert” with her contribution on
“Learning by experience”. She introduces the process and experience orientated learning cycle of
“The Square of Communication” is developed by Prof. Friedemann Schulz von Thun, an expert in
psychosocial communication. It describes analytically the four sides of a message for the sender and
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