Organization: Danish Refugee Council
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is seeking a highly motivated and experienced individual to fill the position of Head of Support Services in Cox Bazar, Bangladesh.
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
Danish Refugee Council has been registered in Bangladesh since 2013 with a focus on responding to displacement and the Rohingya refugee influx. As a key part of this, DRC opened a main office in Cox’s Bazar, and a support/liaison office in Dhaka. Currently DRC employs around 260 national staffs, vast majority of them are working in Cox’s Bazar Area.
About the job
The Head of Support Services will ensure the existence of an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain. You will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission in Bangladesh. You will be a member of the Senior Management Team, with overall responsibility of program support and timely completion of annual performance indicators under support functions. You will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organisational development and financial accountability initiatives. Furthermore, you will ensure timely and appropriate communication with Area Managers, Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks.
Your main duties and responsibilities will be:
The responsibilities listed in the Job description are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.
- Lead and manage all the Support Managers under his responsibility (including people planning, performance, well-being and development)
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.
- Ensure that the Country Master Budget is updated on a monthly basis and is used to adequately poulate project proposals or cost cutting measures
- Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
- Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
- Ensure that all administrative and legal-related systems are accurate and maintained
- Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
- Contribute to the development and implementation of DRC’s global development initiatives.
DRC Dynamics ERP System
- Ensure ERP functionality is properly used by relevant staff
- Apply reports and data analytics from DRC Dynamics to improve overall performance
- Act as heavy user for most of the Projects & Finance functionalities
To be successful in this role you must have the following;
- At least 7 years’ experience in relevant field
- At least 4 years’ experience with people management
- Experience in a similar role in an international NGO
- Proven leadership skills and a competence in people management
- Proven operational management experience and capability, including in conflict areas
- Proven significant financial, information and systems management experience
- Significant experience in procurement and tender processes
- Understanding and experience of institutional fundraising
- Understanding of the countries in which DRC operates and sensitive to the cultural context
- Experience working in an ERP system, including supply chain, finance and HR systems
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with DRC’s vision and values.
- Contract length: Start 1st December 2018 up to 30st November 2020 (negotiable)
- Salary Level: A10 for an expatriate position. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies.
- Designation of Duty Station: Non-Family duty station
Applications must be submitted through this page by clicking Apply button. All applicants must send a cover letter and an updated CV (no longer than four (4) pages) in English.
NOTE: Applications sent by email will not be considered.
Closing date for applications: 28th Oct. 2018
Due to the urgency of the recruitment, applications will be reviewed on a rolling basis and the interviews may take place before the deadline.
If you have questions or are facing problems with the online application process, please contact email@example.com.
For further information about the Danish Refugee Council, please consult our website www.drc.ngo.