Organization: Clinton Health Access Initiative
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources (HR) partners. CHAI’s Global HR team follows a regional model, with many team members sitting in program country offices. CHAI is currently seeking a Human Resources Manager to support staff working in Southeast Asia.
The Human Resources Manager, Southeast Asia is an integral part of the CHAI Global HR team, serving as a strategic business partner, delivering value-added services to country and regional leadership and to Global HR colleagues in furtherance of CHAI’s mission and the principle that CHAI’s staff is its greatest asset. This person will serve as a key advisor to staff throughout Southeast Asia and India. They will provide generalist HR services and support in the region and as needed worldwide. This will include, but is not limited to employee relations, organizational development, talent development, performance management, onboarding, training, compensation, complaints and investigations, compliance, global mobility, and other disciplines. They will participate in Global HR and (as requested) country team strategic planning and will provide leadership and/or collaboration and support on Global HR projects and initiatives, including but not limited to development and implementation of HR programs, policies, processes, systems, training, guidance, etc. This person will be required to work both independently and as part of the Global HR team.
This position will be based in a CHAI program country in Southeast Asia (Lao PDR, Cambodia, Vietnam, or Myanmar) pending country leadership approval.
- Develop HR strategies and programs to support CHAI’s mission, vision, and values.
- Establish and maintain strong relationships with regional, country, and HR leaders, as well as managers, to promote HR best practices and collaborate on strategies that meet both local needs and Global HR mandates.
- Provide senior-level counsel on employee relations issues, organizational and workforce development, compensation, procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
- Coach managers and employees to resolve complex employee relations issues, promote career development, improve productivity and morale, and address concerns and disputes.
- Receive complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.
- Design, plan, and implement HR services, practices and protocols.
- Develop and implement HR policies and procedures, and oversee development of and updates to country employment manuals.
- Develop work plans to promote productivity, effectiveness, and program success, and to address succession planning and country team restructuring.
- Develop programs to improve work relationships, build morale, increase productivity, and increase retention.
- Develop tools and standards towards building HR and programmatic capacity and continuity.
- Maintain in-depth knowledge of legal requirements and considerations related to the management of employees, and implements measures to reduce risks and manage compliance. Counsel Global HR staff and regional and country management on host-country compliance.
- Provide mentorship and oversight of country team staff with HR responsibilities,
- Lead learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity building needs. Develops, facilitates, and delivers training, and trains trainers.
- Participate as needed in recruitment, hiring, and onboarding.
- Guide managers and country leadership on performance improvement and discipline, up to and including termination.
- Administer HR programs and assist managers and country leadership in the administration of country HR services and protocols.
- This position requires approximately 25% international travel, occasionally on short notice and primarily in Southeast Asia.
- Provide other HR services as needed or requested
- Bachelor’s Degree or equivalent plus 6 years work experience; or Advanced Degree or equivalent plus 4 years work experience;
- Progressive human resources experience with a strong background in employment and selection, training, career development, compensation and benefits, employee relations and employment law;
- Experience in an NGO setting, preferably in an international development organization;
- Ability to lead complex projects and initiatives that require multi-level stakeholder engagement;
- Ability to communicate effectively and build strong relationships with a diverse group of employees, leaders and external stakeholders, both remotely and in-person;
- Excellent communication skills – written, verbal and presentation;
- Self-motivated and comfortable working independently
- Familiarity with labor laws in the Southeast Asia region and their application to international and national employees;
- Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information;
- Experience with conflict resolution, including conducting effective, thorough and objective investigations;
- Demonstrated strong analytical and problem solving skills;
- Ability to manage multiple priorities while accomplishing departmental and organizational goals;
- Prior experience working in Southeast Asia;
- Fluency in English (spoken and written) required.