Organization: Mercy Corps
Closing date: 18 Oct 2018
Duration of this assignment is for 3 months.
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program/ Department Summary:
The program provides cash transfers, NFI, WASH and education programs to conflict affected families. Mercy Corps is an international relief and development organization working in over 40 countries worldwide helping people build secure, productive and just communities. Mercy Corps has been present in the Middle East since the 1980s and currently has programs in Yemen, Lebanon, Palestine, Jordan, Syria, Egypt, Libya and Iraq. In Iraq, the program started in 2003, and the current portfolio includes programs to assist vulnerable internally displaced Iraqis to re-enter formal education, to promote entrepreneurship among Iraqi youth and a country-wide conflict management program. Current programs respond to a range of humanitarian assistance needs, from distribution of non-food items to psychosocial interventions; and youth programs and livelihood support and development. The aim of the Mercy Corps response is to provide cash multi-purpose cash assistance (MPCA), NFIs, WASH and education assistance to families affected by the violence principally through partnerships with local relief committees and/or technical Mercy Corps field team members.
General Position Summary:
The Humanitarian Response Director is responsible for coordinating and implementing the delivery of cash transfer programs, NFI, WASH and education interventions for families affected by conflict or natural disaster for IDPs, returnees and host community households. Position includes overall management of daily program activities and management of program staff, ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results as well as engagement with senior management on the strategic direction of the overall IDP response. Proposal development is also a requirement for new potential programs in line with the country strategy and in response to call for proposals from potential new donors.
Essential Job Responsibilities:
Strategy and Vision
- Recognize opportunities for innovative and collaborative action and create an environment where alternative viewpoints are welcomed.
- Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development.
- Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
- Support senior management in the developing the strategic direction of the overall IDP response in Iraq.
- Oversee program start-up and ongoing program management and administration of teams across various field locations.
- Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
- Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
- Develop and oversee program implementation strategies, including beneficiary targeting, distribution processes as well as WASH infrastructure, and capacity building as needed.
- Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
- Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
- Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide;
- Lead the program team in implementation of the Humanitarian response.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
- Hire, orient and supervise new team members as necessary.
- Provide team members with information, tools and other resources to improve performance and reach objectives.
- Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.
Finance & Compliance Management
- Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
- Build and/or maintain operational systems that ensure proper administrative support for programs.
- Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Representation & Coordination
- Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
- Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries:**
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: Emergency Response Team
Reports Directly To: Country Director (CD)
Works Directly With: Operations Director, Regional Program Team, Technical Support Unit, SURGE team, and additional headquarters-based support departments as needed
Knowledge And Experience:
- BA/S or equivalent in relevant field required;
- 5-7 years of field experience in international relief and development programs, including demonstrable success in managing development programs in transitional environments.
- 5 years of senior-level leadership, capacity building and field management experience.
- Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.
- Proven skills in financial and grants management; prior experience with emergency response grant management for both private and institutional donors desired.
- Knowledge of SPHERE and other humanitarian programming standards.
- Successful and proven negotiation, communication and organization skills.
- Excellent oral and written English skills required; proficiency in Arabic is a plus.
- Ability to work effectively with an ethnically diverse team in a sensitive environment.
The successful Humanitarian Response Director will skillfully represent programmatic priorities of the agency to donors and regional partners while providing effective leadership to the Mercy Corps program team in the transitional response environment. S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. The Humanitarian Response Director will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
Living Conditions/Environmental Conditions:
This position is based in Erbil, Iraq and is unaccompanied. Travel within Iraq is required to support all Mercy Corps Iraq’s offices and programs. Erbil is a comfortable city with most amenities and moderate security. Suitable group housing is available in Erbil.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.