Asylum Seekers and Families Administrative Specialist

Job Overview:

The welcome center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.

The primary role of the Administrative Specialist for the Asylum Seekers and Families (ASF) Program is to provide administrative and client service support at the Welcome Center in Phoenix. This position is responsible for daily interactions with Welcome Center visitors and clients, identification and mitigation of needs, and escalation of any services concerns beyond their ability to address directly. The ideal candidate ensures the Welcome Center is a welcoming space for all.

Major Responsibilities:

• Receiving visitors at the front lobby by greeting, welcoming, directing and announcing them appropriately
• Ensure all encounters with the Welcome Center are courteous and friendly
• Answering, screening, and forwarding incoming phone calls
• Receive, sort, and distribute donations and provide in-kind receipts
• Create and distribute resources on site
• Coordinate transportation for clients (quarantine hotel, shuttles, etc.)
• Communicate with on-site volunteers to coordinate support for all service areas
• Support client Intake for certain populations as needed
• Inventory of office supplies
• Other related duties as assigned

Key Working Relationships:

Position Reports to: Welcome Center Senior Program Manager
Indirect Reporting: Welcome Center Supervisors, ASF Director

Job Requirements:

Education

• H.S. Diploma or GED required.
• Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Previous experience working with non-English speakers.
• Knowledge of asylee process preferred.

Demonstrated Skills & Competencies:

• Fluency in written and spoken English; bilingual ability in Spanish required.
• Excellent communication skills; experience in a multi-cultural environment preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.
• Ability to prioritize, think on one’s feet, and manage time effectively.
• Demonstrated ability to work independently and possess strong problem-solving skills.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
• Must be able to work flexible hours; including non-traditional hours, such as evenings, and weekends as needed.

Working Environment:**

The Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings, and weekends with regular contact with ASF clients and volunteers.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.