Program Officer (Cash and Voucher Program)

Background

International Medical Corps (IMC) is a global humanitarian organization founded in 1984, dedicated to delivering emergency medical services, strengthening health systems, and building local capacity in disaster-affected areas. With operations in more than 30 countries, IMC provides lifesaving healthcare, nutrition, water and sanitation, mental health support, and prevention from violence against women and children.

In the Philippines, IMC has supported communities affected by natural disasters such as typhoons, earthquakes, and floods.Its interventions have included emergency medical care, distribution of hygiene kits and non-food items, and rehabilitation of damaged health facilities. IMC’s work emphasizes rapid response, resilience building, and close collaboration with local government units (LGUs) to ensure aid reaches those most in need.

The Emergency Voucher Program of IMC aims to provide timely, transparent, and accountable assistance to vulnerable families. By leveraging digital voucher systems (QR code hosting or alternatives), the program ensures efficiency, fraud prevention, and donor confidence. It is aligned with humanitarian principles and integrates the Anticipatory Action (AA) Framework, which emphasizes preparedness, early warning, and proactive interventions. Importantly, the AA Framework will be embedded into IMC’s Voucher Program Framework, ensuring that voucher assistance is not only reactive but also anticipatory—helping communities prepare for and reduce the impact of future emergencies.

Purpose of the Position

The Emergency Voucher Program Officer will lead the operational implementation of the voucher system, ensuring smooth coordination among stakeholders, accurate beneficiary management, and compliance with donor requirements. The Officer bridges program design with field execution, guaranteeing that beneficiaries receive timely support and that data is managed securely. This role is critical in maintaining program integrity and ensuring humanitarian assistance reaches those most in need.

Key Responsibilities

• Program Implementation: Plan, coordinate, and oversee voucher distribution across barangays in selected project sites, ensuring equitable access and timely delivery.
• Beneficiary Management: Supervise registration and validation processes, maintain accurate databases, and ensure that only eligible families receive assistance.
• System Oversight: Support the development of IMC’s eVoucher system, manage and troubleshoot digital voucher portal or platform, ensuring smooth operations, fraud prevention, and secure data handling in compliance to government’s data privacy policy.
• Stakeholder Coordination: Collaborate closely with the ProgramManager, M&E Officer,Logistics & Procurement team, and LGU partners to ensure seamless program delivery.
• Monitoring & Reporting: Support the M&E Officer in tracking voucher redemption, analysing program data, and contribute in preparing donor reports that highlight impact and compliance.
• Capacity Building: Conduct training sessionsfor suppliers and LGU partnerson voucher processes, accountability standards, and system use.
• Humanitarian Standards: Ensure all activities adhere to humanitarian principles and integrate anticipatory action measures into the IMC Voucher Program Framework.
• Risk Management: Identify operational risks (e.g., duplication, delays, system errors)and propose mitigation strategies to adapt to evolving emergency contexts.
• Donor Engagement: Assist in donor reporting, audits,and visibility requirements, ensuring transparency and showcasing program impact.

Qualifications

• Considerable experience in humanitarian response operations, preferably in cash or voucher assistance programs.
• Strong knowledgeof the Anticipatory Action (AA) Framework, with the ability to integrate AA principles into IMC’s VoucherProgram Framework to strengthen preparedness and early action.
• Background in Information Technology, with skills in managing digital systems, databases, and secure hosting environments.
• Proven abilityto manage programdata, reporting, and compliance requirements.
• Excellent organizational, communication, and stakeholder engagement skills.
• Ability to work under pressure and adapt to fast-changing emergency contexts.

Deliverables

• A verified and accurate beneficiary database.
• Monthly progress reports detailing voucher distribution and redemption rates.
• A final program report summarizing monitoring data, lessons learned,and recommendations for future interventions.
• Documentation of training sessions,stakeholder coordination meetings,and risk mitigation measures.
• Development of a localized IMC Philippines VoucherSystem/Framework that:
• Builds on IMC’s global voucher systems tandards.
• Integrates principles from the Anticipatory Action (AA) Framework.
• Adapts to the Philippine context,ensuring relevance to local LGUs,suppliers, and communities.
• Serves as a model for future voucher-based humanitarian interventions in the country.

Duration and Level of Effort

The position is expected to run for 3 months, covering system setup, distribution, monitoring, and reporting phases. The Officer will work full-time and may be required to travel within the current project sites in Hagonoy and Calumpit, Bulacan for field coordination. Extension of the role may be considered based on program expansion or donor requirements.

Ethical Conduct at International Medical Corps

As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.

International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.

As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staffare required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

How to apply

Only applicants who are eligible to work in the Philippines without employer provided sponsorship are eligible for this position. Applicants who are available to start immediately may be considered earlier in the selection process. The organization reserves the right to close this posting at any time at its discretion. Interested applicants are encouraged to apply promptly.

Please send your CVs to Michelle Spicer, HR Officer: @ mspicer@internationalmedicalcorps.org