Deputy Director

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international charity that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions. The organisation has grown from an innovative start-up to become a globally recognised charity and a valuable component of the humanitarian safety coordination system.

INSO provides daily support to more than 1000 NGOs operating in 17 of the world’s most insecure countries and has earned a strong reputation for its performance, principles, and professionalism.

As of April 2019, INSO is registered as a charity in the Netherlands with its global headquarters now based in The Hague, the international city of peace and justice.

INSO South Sudan Country Office

INSO South Sudan launched operations in 2018 and currently assists approximately 230 international and national NGO partners. Specifically, the programme provides the NGO community with tailored safety support through three main services: Capacity Building (provision of training to humanitarian workers); Information and Advice (provision of regular context reports, risk assessments and tailored advice on humanitarian access); and Response (support during crisis and critical incident management).
Currently INSO South Sudan team is in the process of establishing field offices to serve the humanitarian community more efficiently in various locations around the country. Under the expansion plan, Wau Office (covering Greater Bahr-el Ghazal region) opened in October 2021, additional sub-offices in Rumbek (Bahr el-Ghazal), Yambio (Western Equatoria) and Bor (Greater Upper Nile) are expected to open by the end of 2021. Bentiu and Malakal (Greater Upper Nile) will become operational in 2022.

We are now seeking an experienced individual to join our team as Deputy Director to be based in Juba with frequent travel to field sites and to spearhead the functioning of the programs in this expansion plan. Once the expansion is finalized, the Deputy Director will be directly supervising four Safety Advisors (three regional and one mobile), Information Manager and Training Manager.

Job Summary

The Deputy Director supports the Country Director with quality management of INSO services and compliance with INSO service delivery standards. Specific responsibilities include the editorial review of key INSO products, staff mentoring and monitoring of compliance with service delivery standards, and support to the Director with strategic orientation of the mission. The Deputy Director effectively represents, promotes, and protects INSO’s mandate of independence, impartiality, and neutrality. The Deputy Director will also stand in as the acting Director in periods of Director’s absence.

The successful candidate will have a strong background in NGO safety and security and good analytical skills. She/he will be an outgoing, inquisitive, and detail-oriented individual, with experience in building and leading high performing teams. The candidate will have the ability to analyse complex security issues and contexts, communicate at an excellent level of English – both verbally and in writing, and above all else shares INSO’s commitment to humanitarian principles.

Major Responsibilities

a. Support with analysis and orientation of staff in service delivery standards

* Orient and supervise the delivery of INSO SSD products and services (scheduled products and on-demand services) in accordance with internal delivery standards and policies.

* Responsible for training and follow up of newly recruited staff under the expansion plan for programmatic issues

* Responsible for the general organization of the data and information gathering structure, in coordination with the Country Director (geographic coverage organization, reliability assessment, credibility of information).

* Supervise the information and the GIS officers who are responsible for maintaining and develop the Incident Tracking Database.

b. Operational support

* Fill in for the Country Director during his absence; manage the team and ensure external representation.

* Support the country director in maintaining an active information network, which includes NGOs, the UN, military forces, and other national and international actors throughout the region.

* Participate in coordination meetings and other humanitarian-related forums.

* Support the country director in the development of best practices including security and access and in the implementation of INSO SOPs.

* Assist the country director in elaboration of country strategy including holding staff workshop, formalizing the strategy in internal records and in funding proposals to donors.

c. M&E and reporting:

* Assist the country director and co-lead internal management meetings.

* Support the country director with development of donor proposals and reports.

* Support the country director with the drafting of M&E reports

Mandatory Requirements

* Exemplary command of the English language (written and spoken).

* Masters level education or equivalent in a relevant field.

* Minimum of five (5) years in post conflict/emergency environments in the humanitarian sector in management positions.

* Acceptance and strong understanding of humanitarian principles.

* Solid and up to date understanding of principles and practices in broad humanitarian action, NGO safety and risk management, humanitarian access, and civil-military coordination.

* Outgoing and confident personality.

* Excellent networking, diplomatic, and representative communication skills.

* Proven writing, editing, and analytical skills and the keenest eye for detail – the position entails a lot of report editing and reviewing.

* Independent drive, motivation, and excellence, and ability to operate and sustainably manage staff and teams under strict systems and deadlines.

Preferred Characteristics

* Detailed understanding of INSO mandate & services.

* A year’s (recent) experience working on South Sudan – ideally in an NGO safety role or equivalent – and demonstrable understanding of the context.

* Experience with NGO liaison with armed forces and armed groups.

* Experience in staff capacity development and training.

* Direct experience and involvement in a crisis management role.

* Prior experience in an inter-agency role.

* Employment history that reflects experience in both security and civilian fields.

Key Personal Competencies

* A good listener

* An effective communicator

* Excellent analyst

* Team player

* Excellent interpersonal skills

* A people manager

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process. As such, the following safe recruitment practices will be applied:

* All offers of employment will be conditional on receiving at least two satisfactory professional references.

* INSO will ask candidates about significant gaps in employment history or frequent changes of employer and address.

* All essential qualifications and relevant professional accreditations and memberships will be verified.

* The successful candidate will be required to provide a valid proof of identity (passport, ID card).

* All new hires will receive an orientation in INSO’s safeguarding policy and procedures and associated documents (Code of Conduct, Whistleblowing etc.).

* All new hires will be required to sign and abide by the Code of Conduct as a condition of employment.

Terms & Conditions

12-month contract based in Juba, South Sudan, €5000 per month salary, 4 days annual leave per month and 7 days of R&R every 2 months with an allowance of €1000 each R&R cycle, housing, global medical coverage (excluding USA) and USD $200,000 AD&D coverage.