Open-Source Software Documentation Expert

ABOUT THE OPPORTUNITY
Internews is working to improve the usability of open-source security tools to better meet the needs of at-risk civil society organizations, whose unique needs are often overlooked by developers. Many powerful and widely used open-source security tools are maintained by volunteers or small teams who are often under-resourced and unable to prioritize features, guides, and documentation which would better serve high risk media and civil society users.

Internews is looking for a pool of skilled individuals to assist in expanding and improving the documentation associated with these opensource tools. The specialist will work with the tool teams to understand their needs and goals for documentation and will also review feedback gathered through usability testing conducted by organizations partnered with Internews. The specialist will then use this feedback to expand, update, or clarify existing documentation, and develop new documentation as needed. The specialist will be supervised and supported by Internews and, as relevant, connected with a representative from the tool team(s) for input and coordination.

The tools the specialist(s) may support include:

• Wazuh
• FleetDM
• osquery
• PiRogue Tool Suite
• Suricata

LOGISTICS
The team aims to engage up to five contractors in these short-term, remote positions. Ultimately, this is a remote-based role and candidates anywhere in the world will be considered. Candidates should possess independent work authorization in their work location that does not require employer sponsorship. Additionally, there are some locations where Internews is not able to support remote work.

This is a limited-term position anticipated for February-April 2024.

Applications will be reviewed on a rolling basis, so candidates are encouraged to apply soon.

OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING

We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socioeconomic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

SCOPE OF WORK

• Desk review of existing tool documentation (including any draft materials not yet publicly available).
• Consultations with relevant representatives of the tool team(s) as well as with end users who have tested and deployed the tools in partnership with Internews to finalize a scope and outline of written work. This will include a review of feedback provided by users during a testing period.
• Draft any edits, additions, etc. to documentation and provide to Internews and the tool team for review/feedback.
• Conduct at least one round of reviews for each piece of documentation and revise as needed in response to feedback provided by Internews and key stakeholders.
• As needed, support the publication, localization and translation process of any documentation edited or produced under this scope of work.

QUALIFICATIONS WE’RE LOOKING FOR

Required

• Experience in producing technical documentation or instructional guides.
• Experience contributing to open-source tools and/or their documentation and familiarity with collaboration platforms like GitHub or GitLab.
• English written proficiency.
• Ability to work independently, efficiently, and reliably, to a high standard and to deadline.

Preferred

Note: Candidates who do not have these preferred qualifications, but who are interested and willing to learn, are encouraged to apply.

• Preference given to individuals with previous experience working with civil society organizations.
• Prior experience in communications roles.
• Lived experience in Internet environments in which people face surveillance or other oppressive, anti-open-internet activities
• Arabic, Chinese, or Spanish written proficiency.