Operations Officer – Thomson Reuters Foundation

oin a team which leverages media, legal and data-driven expertise to strengthen independent journalism, enable access to the law and promote responsible business.

We are the corporate foundation of Thomson Reuters, one of the world’s leading content and technology companies. A registered charity in the UK and the USA, our expertise is embedded across the globe.

For more than 40 years, we have promoted the highest standards in journalism by training reporters around the world to cover issues relevant to their local context, accurately and impartially. Today, we aim to foster free, fair, and informed societies by harnessing the power of the media, the law, and data intelligence.

We do this by informing, empowering and equipping key actors working in our areas of focus so that their decisions can have a positive impact on people, society and the environment. Our unique combination of media and legal expertise enables us to deliver targeted capacity-building programmes, research, news, legal support and convenings that support our mission. Together, we can shape a prosperous planet where no one is left behind.

We are seeking a detail-oriented and proactive Operations Officer to support our organisation’s operational efficiency, workflow management, and cross-functional collaboration at our Canary Wharf, London office. The ideal candidate will work closely with the team to improve processes, implement solutions and assist in data management and analysis.

Please note, this is a 1yr fixed term contract.

About the Role

As an Operations Officer at the Thomson Reuters Foundation, you will:

• Work with delivery and core teams to support organisation-wide mapping of major events, activities and key priorities
• Work across teams to help create processes to facilitate efficient interaction and simplify existing processes and ways of working where possible.
• Assist in identifying and resolving workflow bottlenecks
• Document and maintain guides for standard operations procedures (eg onboarding process for contractors; onboarding of vendors)
• Support the implementation of corporate policies with support of finance and legal and other relevant stakeholders. Ensure training for staff is rolled out as required
• Work with delivery teams to help coordinate and align KPIs across all teams at the Foundation. Provide support to teams with annual and strategic planning as needed
• Work with TR facilities and operations teams (including travel and security teams) as needed to help ensure group-wide policies and approaches are embedded in Foundation ways of working
• Work closely with different teams to help design and execute corporate and impact surveys, collating, analysing and communicating results to SLT and relevant stakeholders
• Support in collating, analyzing, and communicating survey results to senior leadership and stakeholders
• Work with all teams across the Foundation to help ensure relevant information is stored on salesforce and can be shared across teams
• Support the creation of systems for efficient storing and sharing of templates and other information to support cross-functional working

About You

To be our Operations Officer, you will likely have:

• Experience in business operations
• Proven track record in designing, developing and implementing processes and workflows
• Excellent communication, presentation and facilitation skills. Strong interpersonal skills with the ability to persuade
• Drive to innovate and use data to create efficiencies and better outcomes – constantly focused on continuous improvement and unblocking challenges.
• Strong teamwork skills
• Comfortable with ambiguity and the ability to manage concurrent projects with competing
• Fluent spoken and written English
• Eligible to work in the UK

What’s in it For You

At the Thomson Reuters Foundation, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair and informed.
• A Unique Approach: Our expertise in media and the law is world class; we combine the power of both to address the critical issues faced by humanity.
• Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
• Benefits: We offer competitive salary packages and market-leading benefits.
• Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.

About Thomson Reuters Foundation

The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.