Operations & Production Manager, Child Sponsorship Content

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Here’s where you come in:

As the Operations & Production Manager, Child Sponsorship Content youwill lead the global end-to-end production and delivery of over 15 million printed and digital sponsor engagement features annually for World Vision’s international partnership. This includes coordinating with 50+ field offices, 20+ fundraising markets, and managing up to 380 language combinations—ensuring every communication is accurate, high-quality, and delivered on time.

This role is essential in bridging cross-functional teams, vendor networks, and internal stakeholders to maintain operational excellence and deliver sponsor experiences that strengthen retention and trust across global markets. It also plays a key part in embracing new technologies and refining processes to support World Vision’s digital transformation, enabling digital-first sponsor communications and improved efficiency, speed, and consistency across our global content operations.

Requirements include:

• Bachelor’s degree in project or programme management, business administration, technology, operations or equivalent.
• Minimum 5–7 years of experience managing large-scale content operations in digital, print, or multimedia production environments.
• Experience overseeing the delivery of millions of content assets annually, ideally in global or multilingual settings.
• Proven track record of managing high-volume content workflows and coordinating cross-functional, multicultural teams.
• Strong vendor management experience, including contract oversight and surge capacity planning.
• Demonstrated success in managing complex production timelines with hard deadlines.
• Strong stakeholder communication and project risk management skills.
• Familiarity with content management systems, workflow platforms, and cloud-based publishing technologies.
• Six Sigma, Lean, or equivalent process improvement certification highly preferred.
• Experience working in non-profit, global development, or international agency settings is an asset.
• Flexible and willing to travel per World Vision policy.
• Knowledge of Child Sponsorship and development programming, preferably with World Vision.
• Excellent written and verbal English is required.