Programme Manager (Communications and Engagement Team)

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

1. ORGANIZATIONAL CONTEXT AND SCOPE:

The Bali Process on People Smuggling, Trafficking in Persons and Related Transnational Crime (Bali Process) is a non-binding and state-driven process involving 49 members (countries and international agencies), including the United Nations High Commissioner for Refugees (UNHCR), the International Labour Organization (ILO), the International Organization for Migration (IOM) and the United Nations Office of Drugs and Crime (UNODC), as well as a number of observer countries and international agencies who participate in this voluntary forum.

The Regional Support Office of The Bali Process (RSO) was established in 2012 to facilitate the operationalization of the Regional Cooperation Framework (RCF) to reduce irregular migration in the Asia and Pacific region. The RSO aims to support and strengthen practical cooperation on refugee protection and international migration, including human trafficking and smuggling, and other components of migration management in the region. The RSO is co-managed by the Australian and Indonesian Governments.

More information can be found at www.baliprocess.net

2. RESPONSIBILITIES AND ACCOUNTABILITIES

Reporting to the RSO Co-Managers, the Programme Manager will lead RSO engagement, communication and advocacy activities and drive RSO strategic communications through the development, refinement and implementation of the RSO Communications and Engagement Strategy and supporting plans and management of RSO internal and external communications.

Deliverables:

1. Lead the Communications and Engagement team to develop and implement the RSO’s Communications and Engagement Strategy and supporting plans by working in conjunction with RSO staff and Bali Process Member States to maintain a contemporary and fit-for-purpose Strategy.

2. Liaise with key stakeholders to inform, update and monitor the implementation of the Communications and Engagement Strategy.

3. Develop content and manage all RSO digital engagement platforms, including the RSO website, social media and other identified communications channels. Provide editorial oversight of any content posted or published on RSO digital engagement platforms.

4. Manage the RSO website refresh project including the re-drafting of content, user acceptance testing, project evaluation activities and archiving of data as necessary.

5. Identify and conduct proactive communications and engagement activities with Bali Process Member States and RSO stakeholders.

6. Manage and deliver all RSO communication activities, events and informal Bali Process member gatherings including the upcoming RSO 10th anniversary and Bali Process 20th anniversary activities.

7. Represent the RSO and actively participate in various forums such as roundtables, conferences, webinars, meetings and capacity building activities.

8. Undertake research and liaison with RSO stakeholders to build RSO brand recognition and increase RSO social media followers through communications and engagement campaigns.

9. Provide input to RSO publications and reports, draft articles and news items for RSO publications and provide reports to Co-Managers as directed.

10. Submit a monthly performance report to the RSO Co-Managers outlining progress and achievements. This will include performance of the Communications and Engagement team.

11. Manage and coordinate the RSO Monthly Report, RSO Quarterly Highlights update, social media and website traffic reports and other products as directed by the Co-Managers.

12. Develop and maintain the RSO-alumni network in conjunction with other teams in the RSO.

13. Establish and maintain an RSO media monitoring services.

14. Protect and promote the RSO ‘brand’ ensuring appropriate recognition of our efforts is granted.

15. Collaborate, develop and maintain cooperative relationships with other teams in the RSO, Bali Process Member States and other key stakeholders.

16. Demonstrate and model a high level of ethics, accountability and personal integrity at all times.

17. Perform other such duties as may be assigned.

3. REQUIRED QUALIFICATION AND EXPERIENCE

Education:

• A Bachelor’s degree or Masters (desirable) in a relevant field from an accredited academic institution with three years of relevant professional experience; or
• Eight years of relevant professional experience.

Experience:

· Demonstrated communications and engagement experience including knowledge of digital product development, strategy and management.

· Experience in project management and/or contract management including following necessary implementation rules and regulations.

· Demonstrated experience in achieving outcomes in a cross-cultural environment.

· Demonstrated experienced in engaging appropriately with stakeholders across a range of fields (Government, IO, NGO, Private Sector), including with senior level stakeholders.

Skills:

• Motivated by the opportunity to contribute to the work of the RSO.
• Ability to work collaboratively and build partnerships and networks.
• Ability to engage with, listen to and mobilize teams to successfully accommodate challenges and achieve beneficial outcomes.
• Intellectual ability and personal resilience to positively challenge conventional ways of doing things. Has the judgment and integrity to engage constructively with risk.
• Ability to achieve RSO outcomes to a high degree. Ability to work to tight deadlines and ensure RSO outcomes are delivered to agreed requirements.
• Ability to work with people from diverse backgrounds. Ability to lead, mentor and develop a team to deliver on RSO outcomes.
• Strong ability to communicate in written English, with influence.
• Demonstrated experience leading a team.

Languages:

· Fluency in English (oral and written)

· Beneficial, but not essential: Indonesian, Burmese, Thai or Malay

4. DESIRABLE COMPENTENCIES

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators band 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators band 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and work permit, as applicable.