Senior Project Officer-Team leader

About Acted

“We go the last mile. Founded in Afghanistan, against the backdrop of a forgotten crisis, Acted’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. Millions of vulnerable people around the world need humanitarian assistance today, and hundreds of millions will need it tomorrow, in the face of the growing threat of climate change. We believe that our assistance must be conceptualised and delivered within the framework of people’s natural environments, and the territories on which they depend. Therefore, Acted pursues a triple mandate as a humanitarian, environmental and development aid actor, contributing to the relief, stabilisation, and recovery of crisis-affected people in fragile areas. This vision is guided by the motto “Think Local – Act Global” – reflecting the need to rely on a deep understanding of local territories and contexts to develop and implement actions based on local knowledge, structures and capacities. This local thinking contributes to a global response – running through all Acted programming and operations – as we work together towards the building of a 3ZERO world: a world with Zero Exclusion, Zero Carbon, and Zero Poverty”.

Greening strategy:

Acted’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each Acted employee will adhere to these principles through key green programming responsibilities:

• Contribute towards the adherence and development of the greening strategy plan.

• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles

• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

Acted PSEAH Policy:

The Position has the responsibility to adhere to the PSEAH Policy (Protection against Sexual

Exploitation, Abuse and Harassment). Position has the obligation to complete all mandatory

trainings related to the Code of Conduct and the PSEA policy and report any safeguarding

concern such as breaches of organisational policies or codes of conduct according to Acted’s

procedures. Position carries out work duties in a way that does not harm children, vulnerable

adults or other staff or volunteers.

procedures

Location: Daraa

Start Date: 01st NOV 2024

Job Purpose

The Team leader closely works with the Project Manager in ensuring the timely and effective running and delivery of all Camp/site Management activities on site. S/he co-leads the development of longer term workplans and vision for the team and the camp. The Team leader directly line manages the CCCM/MSMC units to ensure needs-based, timely and effective delivery of activities.

The Team leader contributes to defining and delivering quality outputs. To this end, s/he is responsible for staff supervision and HR follow-up, organizing and prioritizing day-to-day activities, assisting with internal and external reporting, preparing logistics requests, ensuring information collection, co-facilitating meetings, and co-leading discussions with local authorities and service providers.

The Team leader should be able to perform his/her functions with minimal supervision from the Project Manager and ability to problem solve, prioritize key updates, challenges and urgent issues as they arise.

If the need arises, management may ask the employee to support another camp or site (mobile) or another department from time to time.

Chain of Command

Under the authority of:

Project Manager

Line Management:

CCCM/MSMC Units

CCCM/MSMC Field staff, ILs and daily workers

Working Relations

Internal:

Other units of CCCM team

HR department.

Logistics for CCCM suppliers

Finance for payments of outreach workers

AME unit

External:

Camp management units

Community committees

Local authorities when requires by PM

IDPs in and out of the site;

Humanitarian Partners (INGO/NGO; humanitarian agencies).

Objectives

• Ensure effective implementation and oversight of CCCM activities in ACTED-supported camps and sites, focusing on strengthening community engagement, governance structures, and coordination platforms.
• Support day-to-day activities of CCCM teams, including community mobilization, site maintenance, Cash-for-Work interventions, and the integration of protection, Complaint & Feedback Mechanisms (CFM), and capacity-building efforts.
• Facilitate service monitoring and identification of gaps in line with Sphere standards, while promoting inclusive communication with communities (CwC) and participatory decision-making.
• Strengthen and maintain coordination with Camp Management units(authorities), humanitarian partners, and community committees through regular meetings and consultations.
• Co-develop and implement long-term workplans in line with the needs of site residents and project requirements.
• Ensure proper supervision, recruitment, and follow-up of field staff and daily workers, as well as oversight of activity implementation, logistics, finance, and HR processes.
• Support all CCCM units with activity implementation, finance, logistics, and HR follow-up.
• Ensure timely recruitment and follow-up of in- and out-of-camp/site staff and daily laborers.

Duties and Responsibilities

Project planning and implementation

• With the Project Manager, develop and implement long-term and weekly CCCM workplans in consultation with communities, service providers, and staff.
• Lead or strengthen community committees with transparent selection, endorsed ToRs, and inclusive participation; deliver capacity building and facilitate regular meetings/events.
• Supervise and coordinate daily activities of field teams (assistants, mobilizers, CFW, database and protection staff), ensuring information flow, quality programming, and a safe working environment.
• Strengthen coordination with Camp Management authorities, community groups, NGOs, and residents through regular forums and informal engagement; produce and share meeting minutes.
• Oversee logistics, HR, and finance for CCCM activities, including requests, stock follow-up, and staff recruitment.
• Implement CFW activities across all phases (assessment to closure), ensure site contingency plans are updated, and engage committees in preparedness/awareness-raising.
• Perform other tasks requested by the Project Manager to ensure effective delivery.

Ensure service delivery is in line with minimum standards

• Supervise site service monitoring, needs assessments, stakeholder mapping, and referrals; identify gaps and risks (WASH, Shelter, Protection, Health, Education, etc.) and follow up with partners.
• Oversee site identification, risk assessments, and safety audits to ensure safe, dignified living conditions.
• Support and strengthen information management: tool design, data collection, database/reporting, and coordination with partners.
• Ensure communities are informed and engaged through outreach, awareness campaigns, complaint/feedback mechanisms, and active participation of vulnerable groups (women, youth, elderly).
• Support governance structures and community focal points to promote ownership and self-management, and facilitate coordination with local municipalities.
• Organize and chair site-level coordination meetings and internal team meetings as required.

External relations

• Consult and involve beneficiaries, community representatives, partners, and stakeholders throughout project design and implementation.
• Maintain strong relationships with Camp Management authorities, humanitarian actors, local authorities, IDP and host communities through regular meetings and outreach.
• Ensure communication with beneficiaries is sensitive and respectful; troubleshoot and resolve conflicts with third parties when required.
• Identify opportunities to collaborate and coordinate with other actors to ensure complementarity and avoid gaps.

Quality control

• Supervise and provide technical guidance to CCCM units; monitor implementation efficiency, flag urgent issues, and ensure quality of activities.
• Document lessons learned and best practices to strengthen institutional memory.
• Ensure monitoring forms, assessments, and registration data are regularly updated and accurately reflected in databases.
• Compile and consolidate inputs from the field team for bi-weekly and monthly internal reporting; contribute to donor and external reporting as requested.

Reporting

• Provide regular and timely updates on progress and challenges in coordination with the PM;
• Contribute to external reporting as required.

Administration, Finance & Logistics

• Support the Project Manager with budget follow-up and forecasts; review and submit financial/FLAT documentation.
• Lead procurement planning and follow-up for CCCM units (procurement plans, OFs, TCs, completion certificates); ensure effective stock and asset management.
• Manage CCCM team movements in line with fleet availability and security procedures.

Maintain proper filing and archiving of project documentation, both digital and hard copy.

Security and contingency planning

• Ensure that each team member is aware of security issues, policies, and SOPs and they follow them accordingly;
• Contribute to drafting and updating camp contingency plans;
• Lead the drafting and submission of SIRs.

HR

• Ensure timely recruitment of staff and daily labor in anticipation of needs and avoidance of gaps;
• Follow up on staff management, including the development of ToRs, leave planning, performance appraisals, and the identification of recruitment needs;
• Strengthening of team capacity through training and/or the identification/flagging of training needs, the development of improvement plans, and highlighting of performance gaps to the ؛M;
• Ensure that staff understands and can perform their roles and responsibilities.

1. Key Performance Indicators

Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

• # of project workplans developed;
• # of governance committees established, trained and running as per their ToR;
• # of service monitoring exercises supported;
• # of maintenance works successfully implemented by SM unit;
• Effective coordination and follow-up with service providers
• # of team meetings (co-/)facilitated and action points shared with all teams for follow up
• # of meetings held with CA and service providers
• # of daily workers in and out of camp recruited and paid in a timely manner
• # of BoQs developed and procurements planned and finalized in line with project workplan
• Timely follow-up of leaves and staff recruitments & identification and follow-up of staff training needs

1. QUALIFICATIONS

Essential:

• At least 4 years’ working experience with an INGO/NGO.
• At least 2 years’ working experience in CCCM in camps/CCs/ISs settings.
• Experience in at least three of the following areas: assessments/data collection (Kobo), service monitoring, supervising volunteers, small-scale site maintenance/infrastructure projects, community mobilization and governance mechanisms, training delivery, minute-taking and meeting facilitation.
• University degree (i.e. at least Bachelor level)
• Proficiency in English and Arabic (speaking, reading, and writing).
• Strong reporting skills in English and Arabic.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Does not reside in the camps/IDPs sites

Desired:

• Proven project management or leadership training/track record.
• Experience in governance and/or camp-based projects.
• Strong communication, coordination, and negotiation skills with multiple actors.
• Very good organizational, prioritization, and time management skills.
• Flexibility and ability to work in cross-cultural environments and under pressure.
• Certificate or training in web-design or data visualization.
• Experience in capacity building and training facilitation.

How to apply

Interested and qualified candidates can apply by filling the form in the link below.

Only applications in English will be considered.

https://forms.office.com/e/5nmqxUn37w

Only the shortlisted candidates will be contacted