Human Resources & Administration (HR) Manager

Job title: Human Resources & Administration (HR) Manager

Supervised by: Country Director

Reporting to: Country Director

Duty Station : Non-Family Duty Station – Unaccompanied Position

Designation of duty station: Bangui, Central African Republic

Operational intervention zone: Entire Central African territory

Contract duration: 12 months

Desired start date: November 2021

Type of contract (Expat / National / Trainee): Expatriate

Salary conditions: Management F level 1, unaccompanied position

The publication of this position responds to an unconfirmed need for replacement of the person who occupies it. This person is currently in the recruitment process and the results will be known in a few weeks.

Introduction

The Danish Refugee Council (DRC) supports refugees and displaced people around the world: we provide emergency aid to these people, we fight for their rights and we strengthen their opportunities for a better future. We work in areas affected by conflict, as well as along displacement routes, and within countries where refugees settle. In cooperation with local communities, we strive to achieve responsible and sustainable solutions. We work for the successful integration of vulnerable communities and, where possible, the fulfillment of their wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown into an international humanitarian organization with over 7,000 staff and 8,000 volunteers. Headquartered in Copenhagen, and present in 40 countries, the DRC is a non-governmental, non-profit, politically neutral and independent, non-denominational aid organization.

Our vision is a life with dignity for all displaced people around the world. All our efforts are based on our moral compass: humanity, respect, independence, neutrality, participation, honesty and transparency.

context

Present since 2007, DRC is one of the largest international NGOs in the Central African Republic, present in five prefectures (Bangui, Lim-Pendé, Ouham, Ouham Fafa and Ouham Pendé). The programmatic strategy is centered around four sectors: protection and social cohesion, economic recovery and livelihoods, emergency response to immediate needs linked to population displacement and WASH.

Object

The HR Manager is part of the Senior Management Team of the mission. She / he works in close collaboration with the Country Director and the Regional HR Manager. Its role is centered on the country, here the Central African Republic. She / he is responsible for providing a clear, up-to-date and coherent HR operating framework with overall DRC policies and the law of the country as well as for enforcing its application. She / he provides support and technical advice to all managers in the Central African Republic and participates in the development of the Country Strategy and its dissemination. In the performance of his / her functions, the HR Manager must have an understanding and attention to the means at his / her disposal for his / her missions and focus on efficiency.

Responsibilities

The main responsibilities and expectations for this position are:

Management

Lead and manage the human resources team in Bangui (including human resources planning, performance measurement, etc.)

· Participate in the setting of objectives, support and performance interviews with HR contacts on the bases.

· Provide technical support, advice and capacity building for all members of the Human Resources team.

· Advise and assist managers on Human Resources issues and concerns.

Staff recruitment, development and planning

Anticipate recruitment needs and communicate on this subject with all stakeholders;

· Pilot and support recruitment and selection activities by ensuring that the recruitment policy is always respected.

Coordinate the integration process of new employees in conjunction with their managers

Provide good HR integration to all new employees, focus on essential points

Identify and implement with the management team new employee retention and mobility strategies

Develop / maintain local processes for employee development and development

Performance, well-being and compensation and benefits

Respond to and proactively manage performance board, employee grievances and disciplinary matters

Lead the performance appraisal process

Act as an impartial mediator in disciplinary proceedings and ensure that it is administered in a fair and just manner and that it meets all regulations and legal requirements

Identify and implement with the management team initiatives aimed at guaranteeing the well-being of employees

Coordinate the annual compensation review process and adjustments

Policies and technical support

Write, maintain and update human resources manuals and procedures specific to the Central African Republic in close collaboration with the Regional HR Manager

Ensure that DRC’s global policies on Human Resources and Central African law are properly taken into account in human resources manuals and procedures

Continuously improve HR processes and systems

Maintain the HR Master Data in Dynamics

· Work in close collaboration with the Regional Office and Headquarters and provide regular and quality reporting on HR activities with cross-cutting implications.

· Provide technical support to base managers and project managers on HR and legal issues.

Administration

Maintain and update a list of all staff in collaboration with base managers. Identify the information to always have.

Monitor contract end dates and proactively follow up with managers on this subject

Coordinate the exit / end of contract processes of all employees in conjunction with their managers

Ensure the supervision of the management of visas and residence cards

Ensure timely updating and renewal of registration certificates of social organizations

Liaise with legal counsel / lawyer

· Ensure the management and follow-up of all files submitted to the local administration: Central African National Agency for Vocational Training and Employment (ACFPE); CNSS (National Social Security Fund) and Labor Inspectorate

Payroll management

Monthly realization of the payroll of national employees with verification of the Finance Department

Monthly transmission to Headquarters of variable payroll elements for international employees

· Manage the payroll in connection with the various services and especially Finance and another on all aspects related to work with local administrations (Labor Inspections, ACFPE, CNSS).

Planning and Reporting

· Participate in project development, planning of new projects, reviews and reporting on projects. Provide useful information for these exercises within the allotted time.

Provide a schedule for recurring HR activities and share it with the relevant departments

Plan other HR activities on a monthly basis, make adjustments when necessary and prioritize activities according to their importance and urgency

List the difficulties encountered in coordination in the field and propose solutions for their resolution.

Ethics and compliance

· Manage the resources (material and financial) made available for the activities of the department and provide supporting documents on time.

Comply with and respect all procedures (administrative, HR, finance and logistics) in force and current conditions as stipulated in the DRC Code of Conduct and the internal regulations governing DRC staff.

· Respect and ensure compliance with the procedures in force at DRC as well as the requirements of the donors.

Show flexibility in order to respond to the imperatives and instructions of his manager for tasks defined as priorities

· To be in relation with the other departments in the search for a better answer and better use of the available resources.

Representation / Coordination

Represent the organization to internal and external bodies, on request and / or on delegation from the Country Director

Participate in appropriate external working groups

· Create and maintain regular links with its HR counterparts from other international NGOs and structures of comparable size and challenges.

Qualifications required

· At least 5 years of experience in a relevant field, including at least 2 years in a human resources management position within an NGO.

At least 3 years of team management experience

At least 1 year of experience using Homer, an ERP system and online recruiting

Understanding and applied knowledge of and experience in human resource management principles, concepts and processes

· Proven leadership and collaborative skills.

Experience in a country with labor law that heavily influences the operationalization of HR decisions

Excellent skills in handling and advising on complex people management issues

Complete proficiency in professional English

· Experience in developing human resources strategies and policies, and leading their implementation.

· Previous experience in the Central African Republic or in a country with a comparable context and challenges is highly appreciated.

Skills and qualities required

In this role, you will be expected to demonstrate the five essential skills of the DRC, namely:

o Strive for excellence: you focus on achieving results while ensuring an efficient process. You strive to produce precise, thorough and professional work with optimal use of time and effort.

o Collaborate: you cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. You support and trust others, while encouraging comments.

o Take the reins: You take responsibility and prioritize your work according to DRC’s vision and overall goals. You take the initiative when faced with a challenge or an opportunity and you are looking for innovative solutions.

o Communicate: you write and speak effectively and honestly while adapting your style and tone to the situation. You actively listen to others and involve them in dialogue.

o Demonstrate Integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values ​​and code of conduct, including protection against sexual exploitation, abuse and bullying.

· Very good planning and organizational skills.

· Proven communication skills (good listening skills, positive, supportive, clear, open-minded, constructive and accessible) both written and verbal.

· Ability to work in a multicultural and cosmopolitan environment with a very good ability to adapt to change.

· Leadership skills, ability to learn quickly and very good ability to adapt to change.

Willingness to work the hours necessary to meet deadlines and ability to work under pressure.

Desire to work in a collaborative and proactive team environment, while being able to work independently.

· Proven ability to work effectively with minimal supervision, prioritizing tasks and meeting deadlines.

· Proactivity, with a cooperative and collaborative approach.

· Excellent communication skills (especially attention and patience) are required.

· Sense of exemplary ethics.

Ability to work in a team, stable and robust character, team player with a good sense of humor.