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Client Voices Coordinator

  • August 15, 2023
  • Posted by: humanitarianweb
  • Category: Humanitarian Jobs
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Organization: International Rescue Committee
Posted:
Closing date:

Job Overview: The Client Voices Coordinator,as a member of the Client Voices and Impact
Team (CVI), will work to ensure programming is client-centered, relevant to vulnerable
populations’ needs, and that—once identified—client concerns and requests are acted on
through policy and workflow process changes. Since February of 2022, the Atlanta office has
launched and merged two key office-wide strategic priorities: “better use of research and
evidence” and “client engagement—giving clients greater influence over program design and
delivery.” The Client Voices Coordinator will work closely with team members to 1) Dialogue
with Clients to learn about clients’ service experiences and ideas for improving services, 2)
Respond to Client Feedback by selecting, developing, and implementing initiatives to improve
the quality of services, and 3) Monitoring and Evaluating the impact of initiatives to ensure
that they are improving quality of services. The coordinator will be key in building partnerships
across the community, including diaspora networks, to better inform IRC in Atlanta’s
programming and decision making.

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Lead the development and implementation of client feedback mechanisms.
  • Work in collaboration with Program Managers and staff across departments to recruit and oversee logistics for clients to participate in feedback mechanisms.
  • Work with Impact and Strategy Manager and Client Voices Associate to assess need, develop and execute a plan of action for client-facing materials ( i.e., newsletters, websites, and social media).
  • Build office-wide ‘buy-in’ to respond to client feedback through office initiatives.
  • Work with the Impact and Strategy Manager to identify key findings from client engagement initiatives.
  • Coordinate and participate in monthly orientation training for new hires.
  • Prepare for and assist the facilitation of data review sessions for all-staff.
  • Collaborate with and support office program staff on client satisfaction, core indicator, and feedback efforts, including but not limited to focus group discussions and surveys.
  • Understand from clients their preferred ways to engage and provide feedback.
  • Support program staff to develop feedback action plans.
  • Proactively engage with local refugee and diaspora communities, and raise community issues to office leadership, as needed, in coordination with other program staff and leadership.
  • Provide guidance and leadership to the Client Voices Associate and AmeriCorps Associate.
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in related field of study preferred. However, relevant training and processional experience may be substituted.

Work Experience:

Relevant professional experience in human services field required; minimum of 3 years’ experience strongly preferred.

Demonstrated Skills & Competencies:

  • Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
  • Community outreach experience strongly preferred; ability to effectively build internal and external relationships.
  • Experience leading focus groups highly desirable.
  • Experience developing content for dissemination – including but not limited to newsletters, websites, and social media (proficiency in Canva, video production, and/or formal content creation highly desirable).
  • Excellent organizational skills.
  • Creativity and initiative to follow through on projects.
  • Ability to work independently and take initiative in a fast-paced environment.
  • Experience working with monitoring and evaluation preferred.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.
  • Applicants with lived experience of forced migration particularly welcome.

Working Environment:

  • A combination of standard office environment, remote work, and regular ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

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Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/44851?c=rescue



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