Employment Services Supervisor

Job Overview: The Employment Services Supervisor manages a portfolio of programs promoting client self-sufficiency to newly arrived refugees, asylees, SIVs, and parolees. They supervise a team conducting program intake, delivering services, and managing data and case file documentation. The supervisor supports the team in achieving program targets relating to enrollment, employment outcomes, and connection to community benefits and resources.

Major Responsibilities:

Responsibilities include, but are not limited to:

Service Delivery, Documentation, Reporting, and Contract Compliance

  • Oversee staff, interns, and volunteers providing employment, job training, cash assistance, and support services to clients enrolled in employment programs.
  • Monitor intake and enrollment trends, quality of service provision, timeliness, and accuracy of case file documentation. Ensure quality of data in relevant databases.
  • Collaborate with the Resettlement supervisor, Caseworkers, and other internal programs to facilitate a smooth transition of RP cases from their initial resettlement services and coordinate ongoing services for RP clients that have exited Resettlement Program and continue to be eligible for Matching grant Program services.
  • Oversee growth and expansion of employer partnerships, job training programs, and opportunities that promote client self-sufficiency.
  • Compile regular and ad hoc reports.
  • Contribute to preparing grants to maintain and expand Employment Services programming.

Partnership Building

  • Engage with local employers and employment networks to generate job leads and promote the hiring of IRC clients.
  • Liaise with local agencies to ensure clients can access benefits and services effectively.

Staff Supervision and Other Responsibilities

  • Supervise and coach staff through close communication regarding challenging cases; carry out timely, professional interventions to ensure appropriate service delivery.
  • Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met.
  • Participate in IRC network-wide initiatives to understand and share best practices.
  • Represent IRC in public, professional, and governmental forums as assigned.
  • Other duties as assigned.

Job Requirements:

Education: Undergraduate degree required, preferably in social work or related field.

Work Experience:

  • Relevant professional experience in human services is required; a minimum of 2 years’ experience is strongly preferred.
  • At least 2 years’ experience in program and people management is strongly preferred.

Demonstrated Skills & Competencies:

  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Strong relationship-building, diplomacy, and networking skills; effectively building internal and external relationships.
  • Demonstrated success working and communicating effectively in a multicultural environment.
  • Self-starter with excellent problem-solving skills and proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in spoken and written English; proficiency in the language(s) spoken by the client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving.
  • Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

  • A combination of the standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
  • Occasional domestic travel required; up to 10%
  • May require occasional weekend and evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Please apply on our website:


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