Programme Operations and Support Officer (Shelter & Housing)

Position Title: Programme Operations and Support Officer (Shelter &

Duty Station: Kyiv, Ukraine
Classification: Professional Staff, Grade P2
Type of Appointment: Special short-term graded, Nine months with possibility of

Estimated Start Date: As soon as possible
Closing Date: 03 August 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at Applications are welcome from first- and second-tier candidates, particularly qualified female candidates, and applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Seychelles; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states.


The International Organization for Migration (IOM) is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to governments, migrants, and host communities through a wide range of sustainable solutions contributing to support populations affected by forced migration and improving living conditions of Internally Displaced Persons (IDPs).

Under the overall supervision of the Chief of Mission and the direct supervision of the Programme Coordinator (Shelter & Housing), the Programme Operations and Support Officer (Shelter & Housing) will supervise the different supporting functions for the Shelter and Housing Unit, as well as provide operational support. These areas will cover but are not limited to, Information Management, Reporting, Project Development, Monitoring and Evaluation, Communication with Communities, Accountability to Affected Populations, etc., as well as support related to procurement and administrative issues. In addition, the successful candidate will also provide operational duties in support of programme activities, including but not limited to assisting with the development and implementation of projects related to cash and voucher assistance implemented by the Shelter and Housing Unit.

Specifically, the successful candidate will be responsible for the below activities in support of the Shelter and Housing Unit in Ukraine. (Under L3 Emergency)

Responsibilities and Accountabilities:

  1. Draft technical inputs for project proposals, concept notes, budgets and reports for Shelter and Housing projects, and contribute to strategy development for the unit.
  2. Support and, where needed, provide technical inputs and guidance for the development of tools, Standard Operating Procedures (SOPs) and guidelines for different interventions and modalities in close coordination with the Programme Coordinator (Shelter & Housing), the Programme Manager (Shelter) and the team members.
  3. Provide technical, operational and administrative support for the delivery of high-quality programmes by IOM and its implementing partners, in accordance with the agreed strategies, tools and guidelines and in line with proposals and donor requirements.
  4. Serve as a technical focal point for the Unit for issues related to Accountability to Affected Populations, including Monitoring and Evaluation (M&E), protection and gender mainstreaming, etc., and participate in planning and conducting post-intervention monitoring exercises, reviewing M&E reports, and developing new ideas to improve M&E performance and results.
  5. Oversee appropriate data and information management processes required for tracking the implementation of IOM’s shelter/housing projects for both internal and external use.
  6. Serve as a technical focal point for cash and market-based interventions within the Unit, including cash for rent, cash for construction, vouchers, and other programmes, including close coordination with the Cash Based Intervention Unit (CBI), CWG (Cash Working Group), Shelter and Non-Food Items Cluster (SNFI Cluster), IOM Headquarters, etc.
  7. Coordinate the identification, selection and contracting of implementing partners, in close coordination with IP Control, Finance, Programme Support Unit (PSU), Legal Unit (LEG), Finance Unit (FAD) and any other relevant units.
  8. Support in monitoring budget expenditure and achievements and providing updates to the Programme Coordinator (Shelter & Housing) and the Programme Manager (Shelter).
  9. Provide administrative and process support for the tendering, selection and contracting of service providers in close coordination with project teams, Supply Chain Unit (SCU), Resource Management Unit (RMU), LEG and any other relevant units.
  10. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in international development, humanitarian assistance, international relations or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.


  • Experience writing in English for project proposals, donor reports, and/or communications in the international development or humanitarian aid sector;
  • Experience in the technical design and/or implementation of cash and market-based interventions;
  • Experience in the technical design and/or analysis of monitoring and evaluation activities;
  • Experience in working in emergency response for humanitarian organisations, the government or other organisations;
  • Previous experience working in an international organization and knowledge of the UN is desired;
  • Previous experience with and knowledge of funding mechanisms.


  • Knowledge of emergency response humanitarian aid programming, preferably with experience in Shelter and Settlements, Non-Food Items (NFIs), Cash, and/or Operations projects.
  • Knowledge of programme management cycle is desired.
  • Skills and knowledge of relational databases, Microsoft applications, spreadsheets, word processing, etc.
  • Knowledge of graphics design is an advantage.


IOM’s official languages are English, French and Spanish.

For this position, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

  • • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • • Courage: Demonstrates willingness to take a stand on issues of importance.
  • • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

  • • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link. df

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM e-Recruitment system by 03 August 2023 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period: From 21.07.2023 to 03.08.2023

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

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