SPINCO Business Analyst

Location: Any MSF office within 1h time zone difference with CET

Contract: full time, open ended

Starting date: September 2023

Deadline to apply: 18th of June 2023

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

SPINCO (https://spinco.msf.org/) is the driver for effective collaboration across the MSF movement to deliver a central source of trusted product information that enables continuous process improvements.

For its development of solutions and services, SPINCO uses agile methodologies based on Scrum and Kanban.

III. PLACE IN THE ORGANISATION

This opening is for the Business Analyst position. This role is part of the SPINCO team and reports to the Release & Support Manager.

The SPINCO Business Analyst position will be part of Solutions and Services.

IV. OBJECTIVES OF THE POSITION

As part of the SPINCO team, the Business Analyst will have the responsibility of the coordination of the activities related to improvements on the SPINCO Solutions or Projects.

The central solution is UniData, MSF’s central supply article database that details all items available for the field and shares article changes within the Movement. The online platforms of UniData and unicat give an oversight on standard and non-standard articles available as resources for operations, in alignment with MSF guidelines and protocols. The UniData platform also covers UniQuality & UniLocal, the MSF Medical Product Qualification databases, and MSL Medical Standard Lists.

The Business Analyst is the focal point for all the different stakeholders of solutions, generally represented by a Product Owner. S/he will ensure that improvements have been identified, documented, exchanged with the developers and delivered in releases.

The Business Analyst reports to the Release & Support Manager.

V. MAIN RESPONSIBILITIES

The role of the Business Analyst covers the solutions improvements/problems and covers the following responsibilities:

Identify the improvements /problems together with the SPINCO team
Liaise and discuss with the requester, stakeholder or Product Owner to clarify the improvement/problem
Write the specifications for the improvements/problems
Manage the Scrum or Kanban boards and backlogs
Liaise and discuss with the developers on technical feasibility of the specifications
Participate to daily or weekly standup meetings, scrum meetings and other related activities
Propose improvements/problems following agile methodology
Act as scrum master during sprint cycles
Define test plan for the improvement and test prior to release
Participate on the Release Notes and documentation
Follow-up with the requester after the release
Respond to and assist end users
Deliver support material to the end user (elearning, knowledge base articles,…)

VI. Job requirement

Education:

• Relevant degree in business management or information technology, or any similar education;
• Knowledge and/or experience of managing business requirements, with a good understanding of the IT side.
• Knowledge and/or experience on IT Service Management and/or Agile Management.

Experience:

• Several years of experience and interest in business requirement in an international context involving multiple stakeholders
• Experience with ERP Configuration is a plus
• Experience with Master Data systems is a plus
• MSF experience is a plus

Skills:

• Fluent in English (both speaking and writing) and good knowledge of French
• Familiar with Teams, Word, Excel and PowerPoint
• Knowledge of JIRA or other project management tools
• Excellent oral and written communication skills
• Cultural/organisational sensitivity
• Problem solving & initiatives taking attitude
• Strong analytical skills
• Persuasive
• Innovative
• Ability to work independently
• Flexible with ability to work within deadlines
• Ability to get people on board
• Self-driven & enthusiastic
• Travel in Europe may be required

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.