TERMS OF REFERENCE (TOR) FOR A KNOWLEDGE MANAGEMENT CONSULTANT

Terms of Reference – Knowledge Management Consultant

Reports to: Global Director Program Strategy & Excellence

Duration of assignment: Three Months (Renewable)

Timeframe: 1st August 2025 – September 2025

Location: Nairobi/Remote

Background:

Living Goods (LG) visions families that have access to the healthcare they need to survive and thrive. This is achieved at scale by supporting digitally empowered community health workers who deliver care on call, making it easy for families access the healthcare they need to survive and thrive.

At LG, we support networks of trusted government community health workers (CHWs) to transform health outcomes for women and children and work to advance systems change by partnering with governments to sustainably lead. We focus on ensuring CHWs are treated as essential health workers who are digitized, equipped, supervised, and compensated, and we harness community-level data to transform health systems. We focus on treating some of the deadliest but most easily treatable childhood diseases, supporting women of reproductive age with family planning and safe pregnancy care, and ensuring every child is fully vaccinated.

Knowledge Management: Over the last 15 years, LG has generated lessons through implementation and research that have shaped our best practices. However, we are yet to establish a standard, systematic mechanism for capturing and sharing these learning. We seek to put in place an effective knowledge management (KM) process to document learnings, new knowledge, and best practices; store and refine them;. LG has developed a plan for promoting a standard KM approach. Now, we are seeking a consultant to:

1. Assess current KM process and how to improve it ensuring that valuable learnings from our programs work are captured, refined, and accessible throughout the organization.
2. Train staff to document adequately

Rationale for Consultancy:

LG is a learning organization. Over the years we have generated a lot of content/ lessons and best practices through implementation of our community health programs. However, in many cases, we haven’t effectively collected, refined, disseminated and stored this information. Too often, this is then affecting our visibility and ability to influence others. Recognizing this issue, LG has recently convened a KM governance team that has been promoting this process. Despite a great deal of progress, KM is still not meeting the right standards and not receiving the attention needed for the organization to benefit from its value. LG still often struggles in producing final products that are compelling and fit to target audiences (Stakeholders in the industry including government and donors and internally to Country teams for comparative learning and adoption).

We therefore seek an expert to assess the current process, make recommendations on how to improve/refine our KM process and related tools and build capacity of staff to adequately document, demonstrating what “best in class” looks like. This will include transforming at least 3 best practices into high quality documents for dissemination, provide guidelines/frameworks for the effective knowledge collection, documentation, dissemination and storage. The consultant will also provide capacity building for Staff. This will include the development of training materials and as well as running training sessions for LG staff

Purpose of assignment:

Transform LG Knowledge management into vibrant and effective process for documenting key learnings, lessons and best practices for the organization to strengthen its external visibility and ability to share knowledge with various audiences.

Assignment 1:

Scope of work:

1. Assess the current Knowledge Management processes and how to improve it, ensuring that valuable lessons from the programs work are captured, refined and accessible throughout the organization.

• Review and, as needed, refine to support content development, refinement, the finalization of materials into final formats for internal and external consumption.

1. Provide capacity building to LG teams on effective knowledge Management, identification, capturing refining and dissemination of lessons and best practices:

• Develop a training module that suite the different departments/functions at LG.
• Develop the training materials including PowerPoints, templates and other related materials, including videos, etc and exercises.
• Identify triggers that will help integrate KM into LG’s organizational culture.
• Conduct training of Staff on KM and effective documentation.

Deliverables:

1. A revised KM processes and creation of supplemental guidelines and tools to standardize KM LG (such as, content capture templates, a standard content creation process, utilization and adoption trackers, etc).
2. Knowledge Management training modules and related materials for use at LG developed.
3. LG Staff trained in KM and effective documentation.

Qualifications (Skills and experience) {Evaluation Criteria}

• 4+ years of experience with technical writing to support the development of reports, training manuals, policy briefs, capacity statements, and other assorted documents.
• Ability to create quality infographics and other visuals to help readers easily understand content.
• Bachelor’s degree in communications, writing, or a closely related field
• Experience conducting research to create comprehensive and compelling documentation.
• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Understanding or experience creating documentation as it relates to health, community health, development, policy or related areas.
• Ability to physically and remotely train institutional staff.