Volunteer Coordinator

Job Overview

The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The coordinator will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. The coordinator will develop trauma-informed training materials to best prepare volunteers, interns, and others for their work with IRC clients.

Major Responsibilities

Internship Coordination

• Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.
• Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs. Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.
• Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.
• Oversee onboarding and exit process for all interns. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and managing other situations as needed.
• Maintain relationships with all universities in the area. ​

Volunteer Coordination

• Coordinate with staff to determine volunteer needs and assist with assignment description development.
• Conduct outreach activities to attract new volunteers; recruit and interview candidates.
• Conduct regular information sessions for potential volunteers, interns, and mentors.
• Maintain regular communication and act as a liaison between IRC staff and volunteers.
• Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.
• Oversee onboarding and exit process for all volunteers. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and ongoing supervision.
• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.
• Actively participate in the Volunteer Coordination Communities of Practice.
• Conduct recognition events for volunteers and interns.

Outreach, Training and Other

• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.
• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.
• Assist in managing shared mailboxes, Facebook page, and other external-facing communication.
• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities. ​
• Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records. Coordinate with colleagues to ensure volunteer processing and documentation is tracked.
• Update and develop resources to manage intern and volunteer lifecycle.
• Supervise community engagement interns or other volunteers as needed.
• Other tasks and projects as assigned.

Job Requirements

Work Experience: Minimum of 3 years of related experience.

Demonstrated Skills and Competencies

• Proven ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Ability to prioritize and juggle multiple tasks simultaneously in a fast-paced environment.
• Well organized with attention to detail.
• Ability to work effectively in a multicultural setting.
• Self-direction and initiative, when needed, to take the lead and to follow through to completion.

Education: Bachelor’s degree from an accredited university or college preferred.

Language Skills: Fluent in English, both spoken and written.

Working Environment

• Standard office environment, some evening and weekend hours will be required.
• Must have a valid driver’s license with legally required insurance as position may require using own transportation within the service delivery area. Mileage reimbursement is available.

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Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.