Supporter Relations Ramadan Assistants (x6)

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

· Demonstrable experience in a similar role

· Experience of using databases

· Excellent telephone manner/general customer service

· Experience of working with sensitive information

· Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.

· Fast and accurate data entry skills

· Good standard of numeracy

· Proven administrative skills

· Good written skills

· Ability to work in a methodical manner with attention to detail

· Ability to organise and prioritise own work and meet deadlines

· Must be a team player as well as being able to work on own initiative

· Strong empathy for the aims and work of Islamic Relief

· Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit:

https://www.islamic-relief.org/work-with-us/what-we-offer/

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)Islamic Relief is an equal opportunities employer

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