Impact & Insights Coordinator – MicroMentor

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team

MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world’s largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Since its inception, our community has grown to more than 115,000 entrepreneurs and 43,000 mentors across 180 countries. Our team is diverse, driven, hardworking, and highly committed to the mission of helping small businesses thrive through mentoring.

General Position Summary

The Impact & Insights Coordinator will primarily provide Impact & Insights support, in the form of ongoing program analytics, regular insights, and impact evaluations, for the implementation of MicroMentor programs—with a particular focus on the Verizon SMB program. As a member of the Impact & Insights team, this position will also assist ongoing research projects and managing I&I systems, as well as support the MicroMentor team by responding to data requests.

MicroMentor Essential Job Responsibilities

Programs & Innovations

• Provide a high-level of support for the Verizon SMB program, providing regular insights and monitoring of program progress, in addition to evaluating program impact and providing any as-needed support to implementation staff.
• Join calls and meetings with Verizon (and other customers as needed) to communicate insights and support implementation staff as needed
• Support the implementation of other ongoing MicroMentor programs through data insights and program evaluations.
• Create and update dashboards for the monitoring of ongoing platforms
• Support MicroMentor country teams with Monitoring & Evaluation needs

Impact and Insights

• Support the MicroMentor team by responding to data requests in a timely and thorough manner
• Review the use of data in MicroMentor documents, such as proposals, marketing documents, or evaluations, to ensure consistency and quality
• Support logistics (scheduling, contacting participants, sourcing research grant leads, sourcing secondary research, etc.) for ongoing Impact & Insights projects, including research projects
• Participate in MicroMentor research team meetings
• Support the continued systemization of MicroMentor Impact & Insights methodology
• Support the maintenance of MicroMentor Impact & Insights systems like Salesforce, Tableau, and FormAssembly

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility

None

Accountability

Reports Directly To: MicroMentor Impact & Insights Advisor, Paoa Wandke

Works Directly With:

MicroMentor Programs & Innovations staff

MicroMentor Team Members

MicroMentor Country Teams

MicroMentor Research Team

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.

• BA/S or equivalent experience in data analytics, data science, mathematics, economics, psychology, or other relevant areas of study
• 1-2 years professional experience with data analytics, monitoring & evaluation, or business analytics
• Strong computer skills in Google suite and MS Office programs (specifically MS365)
• Experience with social science, the scientific method, and statistical methods
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to multi-task and maintain attention to detail
• Ability to work efficiently with minimal supervision
• Ability to learn new skills or systems quickly
• Experience with SQL, Tableau, R programming language, and Salesforce preferred
• Experience with market research and user-centered research techniques such as IDEO preferred

*Transferable skills: Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.

Success Factors

The ability to thrive in a fast-paced, multi-tasking environment while maintaining the respect of staff and colleagues is essential for this position. The successful candidate will demonstrate an understanding of accounting practices and procedures, strong attention to detail, an understanding of general accounting principles and the ability to act responsibly and ethically when working with sensitive financial information. This ideal candidate will also have strong interpersonal skills, and the ability to prioritize workload.

The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations. Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized, and innovative. They should have the ability to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude under minimal supervision. They should also demonstrate proud workmanship, good communication and collaboration skills.

Living Conditions / Environmental Conditions

This position will be based in Portland, Or.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.