Medical Data Assistant

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Open to Internal and External Candidates
Position Title : Medical Data Assistant
Duty Station : Country Office in Cairo, Egypt
Classification : G4
Type of Appointment : Special Short Term, Six Months with possibility of extension
Estimated Start Date : As soon as possible
Reference code : SVN/CAI/2023/28
Closing Date : August 31st,2023.
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading
UN agency in the field of migration, works closely with governmental, intergovernmental, and
non-governmental partners. IOM is dedicated to promoting humane and orderly migration for
the benefit of all. It does so by providing services and advice to governments and migrants.
Organizational Scope & Context:
Under the overall supervision of the Chief Migration Health Officer (CMHO) and the direct
supervision of the Emergency MHD Team Leader the successful candidate will be responsible
for the carrying out the following duties and responsibilities in relation to the Emergency
response and Assistance to displaced population based in Cairo, Egypt.
Core Functions / Responsibilities:
The Medical Assistant provides information, relevant to Medical assistance to migrants,
refugees and other IOM services to the migrants.
He/she may be assigned to one of two potential subunits of the Migration Health Division
inclusive reception and data processing unit or the call centre within Health Promotion and
Assistance to Migrants as well as Emergency Health Response to displaced population. The
incumbent will need to be capable of flexibility when assigned different tasks. Below is a
IOM is committed to a diverse and inclusive work environment. Read more about diversity
and inclusion at IOM at www.iom.int/diversity.
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description of the possible tasks, which are more detailed in the duty lists and standard
operating procedures (SOPs).
Call Centre overall duties:

1. Provide migrants’ information regarding medical assistance/assessments by phone.
2. Register the migrants in the IOM database, schedule and confirm medical appointments
   and receive and communicate messages for medical staff and beneficiaries.
3. Prepare master lists of migrants scheduled for medical check/ health assessment
   processing and submit them to respective service providers/ relevant persons as
   required.
4. Maintain daily statistics related to medical checks/health assessments and update
   the records; and,
5. Contribute to conduction of focus group discussions and field missions
6. Contribute to customer satisfaction evaluation management.
   Reception and Data Entry overall duties:
7. Perform all the necessary data processing activities of the Migration Health Assessment
   Centre (MHAC), such as:
   a. receiving and explaining the registration process to applicants.
   b. checking applicant’s identity.
   c. entering biodata of the applicants in the appropriate platform.
   d. taking photos using webcam and loading the image to the appropriate platform; and,
   e. printing of medical forms, consent forms and other necessary documents.
8. Receive all completed medical examination forms, x-rays and other documents from
   Country Offices or Physicians while updating the reception of the same in the database
   and forward for quality check before clearance, if applicable;
9. Prepare, sort and package medical files and other documents during mobile migration
   health assessment missions where such mobile units are available;
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10. Transmit completed medical forms, DNA packages and other medical documents either
    by electronic means or by courier services to the various partners. Ensure correct
    contacts and physical address are used whenever documents are transmitted by
    courier services and ensure to inform the receiving party of the parcel tracking number
    electronically.
11. Perform such other duties as may be assigned.
    Required Qualifications and Experience:
    Education
    • University Degree with at least two years of relevant working experience; or,
    • Secondary School Diploma with at least four years of relevant working experience.
    • Certificate in IT/Data entry is an advantage.
    • Customer Service experience provision is an advantage.
    Experience
    • Experience in computer data entry, elaboration, and analysis or in a call center in a
    busy institution, preferably a medical one.
    • Typing speed of at least 60 words per minute.
    • High computer literacy in Windows and MS Office is mandatory, knowledge of web
    page design would be an asset.
    • Knowledge of medical terminology, as well as previous secretarial and archival
    experience, an added advantage; and,
    • Previous working experience with NGOs or international organizations is an added
    advantage.
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    Languages
    English and Arabic (Fluent)
    Advantageous
    Fluency in French
    Required Competencies:
    Values – all IOM staff members must abide by and demonstrate these three values:
    • Inclusion and respect for diversity respects and promotes individual and cultural
    differences; encourages diversity and inclusion wherever possible.
    • Integrity and transparency: maintain high ethical standards and acts in a manner
    consistent with organizational principles/rules and standards of conduct.
    • Professionalism: demonstrates ability to work in a composed, competent, and
    committed manner and exercises careful judgment in meeting day-to-day challenges.
    Core Competencies – behavioural indicators level 1
    • Teamwork: develops and promotes effective collaboration within and across units to
    achieve shared goals and optimize results.
    • Delivering results: produce and deliver quality results in a service-oriented and timely
    manner; is action oriented and committed to achieving agreed outcomes.
    • Managing and sharing knowledge continuously seeks to learn, share knowledge and
    innovate.
    • Accountability: takes ownership for achieving the Organization’s priorities and assumes
    responsibility for own action and delegated work.
    • Communication: encourages and contributes to clear and open communication;
    explains complex matters in an informative, inspiring, and motivational way.
    IOM’s competency framework can be found at this link.
    https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf
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    Competencies will be assessed during a competency-based interview.
    Other
    Any offer made to the candidate in relation to this special vacancy notice is subject to funding
    confirmation.
    This is a national position and as such only Egyptian citizens and legal residents with
    authorization to work in Egypt at the time of the application will be considered.
    Appointment will be subject to certification that the candidate is medically fit for appointment
    and verification of residency, visa and authorizations by the concerned Government, where
    applicable.