Programme Assistant

Organizational Scope & Context:

Under the overall supervision of the Programme Manager and the direct supervision of the Senior Migrant Protection Assistant, the successful candidate will be assisting in coordinating registration, intake, and outreach procedures, for assistance to victims of trafficking, vulnerable migrants and those migrants who are vulnerable to exploitation. The program assistant is expected to carry out his/her duties in accordance with strictest moral and ethical standards and with due respect for gender and socio-cultural differences of the victims.

Core Functions / Responsibilities:

  1. Carry out interviews with potential victims of trafficking and vulnerable migrants for

recording general information.

  1. Participate in individual protection case management including cases of SGBV and child


  1. Provide insights and comments on existing and draft Standard Operating Procedures

(SOPs) related to MPA unit.

  1. Act as a focal point for various activities including migrant legal services, education

initiatives, and school assessments.

  1. Participate in monthly meetings with UN agencies and external partners to discuss

agency updates and provide statistical reports.

  1. Support the direct assistance mobile team in arranging events, interviewing and distributing cash assistance to vulnerable migrants outside Cairo
  2. Support with tasks related to the assistance and counselling provided to each of the beneficiaries.
  3. Contribute to effective information management through the provision of disaggregated data on migrants and their problems.
  4. Relevant referrals to service providers and other units conducted in timely manner.
  5. Participate in initiatives related to migrants to improve services provided to migrants.
  6. Assist in the organization of trainings and participate in community outreach visits or other capacity building activities involving vulnerable migrants.
  7. Update and validate migrants’ and beneficiaries’ data in IOM databases including MIMOSA daily and assist in compiling and analyzing statistics and profiles on a regular basis.
  8. Ensure the confidentiality of all beneficiaries.
  9. Perform other duties as may be assigned; and undertake duty travels as required.

Required Qualifications and Experience:


  • University degree in Social or Political Science, Psychology, Social work or related field from an accredited academic institution with three years of relevant professional experience; or
  • High School degree with a minimum of five years of relevant professional experience.


  • Experience in working with governmental and diplomatic authorities as well as with international organizations an advantage.
  • Experience working with Excel and databases.
  • Thorough and demonstrable knowledge of migration issues and how these may impact the vulnerability of a person.
  • Knowledge of migration related subject areas dealt with by the Organization.
  • Previous experience in International Organizations and development/humanitarian sector.
  • Experience in working with migrants and/or refugees.
  • Experience in the usage of office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis.
  • Proven, very good working knowledge of ICT (related software, email, the internet) and computer applications.
  • Knowledge of UN and/or bilateral donor programming.
  • Proven communication skills.
  • Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with the management.Skills


  • Fluency in English and Arabic both Oral and written.
  • Working knowledge of French is an advantage.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Any offer made to the candidate in relation to this special vacancy notice is subject to funding confirmation.

This is a national position and as such only Egyptian citizens and legal residents with authorization to work in Egypt at the time of the application will be considered.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

How to apply

How to apply:

Interested candidates are expected to submit their full application before May 01, 2024

– Cairo time through the following links.

For internal Candidates: View the internal job posting

External Candidates:View the external job posting

In addition, please note that only the applications which would have been duly done, and which would have been submitted and received through IOM website within the announced time frame would be valid and considered for the announced vacancy.

Kindly note that for efficiency reasons, only shortlisted candidates will be contacted.

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