Senior ICT Officer (Infrastructure and Cloud Technologies)

Position Title: Senior ICT Officer (Infrastructure and Cloud Technologies)

Duty Station: Valencia, Spain

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 22 November 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

Under the overall supervision of the Chief Information Officer (CIO)-Director of ICT and direct supervision of the Chief Infrastructure & Operations Unit, the Senior ICT Officer (Infrastructure and Cloud Technologies) will be responsible to conceptualize and develop information system initiatives and assumes a lead role in providing project management expertise in the design, implementation and oversight of initiatives driven by business user needs.

Core Functions / Responsibilities:

1. Manage the performance and availability of global cloud-based services including monitoring and optimizing the use of cloud resources to ensure cost-effectiveness, monitoring and charging.
2. Develop requirements specification, design including project plans, schedules, time and cost estimates, metrics and performance measures.
3. Execute the most complex aspects of the project such as formulation of business requirements, systems analysis, development, etc.
4. Plan, manage design and upgrades of the global IOM Cloud and enterprise infrastructure to ensure their performances meet the organization’s business, operations and security requirements.
5. Provide technical guidance and support to other Departments and Country Offices on the use of cloud-based services.
6. Prepare technical and user documentation for entire systems and interdependent applications.
7. Track and monitor project progress against plan, requirements, quality measures and standard processes.
8. Ensure security and reliability of the global IOM cloud infrastructure by implementing appropriate security measures, disaster recover plans and backup procedures.
9. Liaise with users on all aspects and during all phases of development and implementation and ensure completion of project deliverables required from the users.
10. Oversee the establishment of, and monitor, project plans for delivery of functional specifications and present status and other relevant information in appropriate format for management.
11. Suppose/ensure implementation of ICT strategies and introduction and implementation of new technologies with full compliance with corporate information management and technology standards, guidelines and procedures.
12. Work with outsourced company team members as needed to complete project deliverables.
13. Ensure solutions/designs are cost effective.
14. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science, Information Systems, Mathematics, Economics, Statistics, or a related field from an accredited academic institution with seven years of relevant professional experience; or
• University degree in the above fields with nine years of relevant professional experience.
• Certifications: Strong proficiency in Azure or AWS with certifications such as Microsoft Certified: Azure Administrator Associate (minimum requirement), Microsoft Certified: DevOps Engineer Expert (desirable), Microsoft Certified: Azure Solutions Architect Expert (desirable), Microsoft Certified: Cybersecurity Architect Expert (desirable), AWS Certified Solutions Architect – Professional (desirable).
• AWS Certified DevOps Engineer – Professional (desirable).

Experience

• Nine (9) years of progressive experience in designing, administering large scale and multi-site, resilient, high availability cloud/network environment.
• In-depth experience working with cloud platforms such as Microsoft Azure, Amazon Web Services (AWS) or other cloud providers. Knowledge of various aspects of cloud services including infrastructure setup, management, deployment and optimization.
• Experience in managing and optimizing cloud infrastructure components like virtual machines, storage, networking and security groups.
• Experience with cloud monitoring tools and techniques to identify and address performance bottlenecks, optimize resource utilization and manage costs effectively.

Skills

• Proficiency in migrating on-premises applications and services to the cloud as well as integrating different cloud services to create a cohesive environment.
• Ability to design cloud architectures that align with best practices, scalability, security and performance requirements.
• Knowledge of cloud security principles, identity and access management (IAM), encryption and compliance standards to ensure the security of cloud resources and data.
• Knowledge of incident, change and configuration management as applied to IT Service Management. Foundation-level certification in ITIL is highly desired.
• Familiarity with automation tools like Terraform, Ansible or cloud-specific tools for infrastructure as code.
• Demonstrated leadership, project management and analytical skills with capacity to understand IT business requirements to translate them into technical solutions.
• Proven skills in project management using industry standards, systems analysis, technical design and application architecture, database design and requirements/technical/user documentation.
• Ability to build a team in a multicultural environment and to work effectively with colleagues from different professional backgrounds.

Languages

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.