Service Assistant

Service Assistant
Job Location: British Red Cross, 78 Walton Road, Woking, Surrey, GU21 5DW
Hours: 20 per week
Salary £19,838 based on 35 hours per week
Contract Type: Permanent
Could you be the first point of contact for our Mobility Aids Service and make a difference to peoples’ lives in your community?
We are looking for a Service Assistant to join our Mobility Aids Service (MAS) based in the Surrey area.
Our service provides a range of standard wheelchairs and mobility equipment to people who need them within the local community.
The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis.

A day in the life of a Service Assistant:

You will provide administrative and operational support to the Mobility Aids Service. This may include face to face queries, taking calls, processing invoices and operating across different systems.
You will ensure that the delivery service, stock control systems and other administrative systems meet the needs of the service whilst maintaining smooth and efficient operations.

To be a successful Service Assistant:

Are you IT literate? Do you know your way around Microsoft Office and have the ability to learn and work with an online stock management system?
Do you have customer service experience and are confident dealing with cash and card payments?
Are you experienced in working in a fast paced environment with changing priorities?
Can you work in an efficient manner with minimum supervision?

A full clean driving licence (with over 2 years of driving experience) is preferable but not essential.
Closing date for application is 23.59 on Sunday 11th September 2023.
In return for your commitment and expertise, you’ll get:
• Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network ,our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis