VN-US97-2023-78: National Project Officer, Processing Deployment Arrangement at IOM, Washington D.C.

VN-US97-2023-78

Position Title: National Project Officer (Processing Deployment Arrangement)
Duty Station: IOM Washington, DC United States (USRAP)
Classification: NO-B: 1 position.
Type of Appointment: Fixed term, one year with possibility of extension (Appointment is subject to funding confirmation)
Eligibility: US citizens
Estimated Start Date: As soon as possible
Closing Date: November 22, 2023

ORGANIZATIONAL CONTEXT AND SCOPE
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to many thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Context:
Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US. The USRAP Processing Deployment Arrangement (PDA) was established to provide RSCs with more flexibility and agility when a temporary increase in processing is required or until an RSC (or other organization involved) is adequately staffed.

Under the overall supervision of the Senior Program Advisor (USRAP) and direct supervision of the Project Coordinator (Processing Deployment Arrangement), the Project Officer (Processing Deployment Arrangement) will be based in Washington, DC and will have the following duties and responsibilities:

RESPONSIBILITIES
1. Supervise the implementation of daily Processing Deployment Arrangement (PDA) activities in Washington, DC, including assisting with hiring, training, assigning duties to and supporting PDA staff members who engage in short- term deployments to Resettlement Support Centers (RSCs) globally.

2. Provide technical inputs for the development of formal feedback mechanisms for staff deployments. Utilizing these mechanisms, request, and review feedback on PDA staff members from RSCs during and following their deployments. Provide guidance and feedback on both in-progress and completed work activities to relevant PDA staff members on a ongoing basis.

3. Provide technical inputs to support the development of training modules for PDA staff members in the areas of pre-screening, case management, communications, data integrity and working with vulnerable cases. Conduct and evaluate relevant training sessions on a regular basis.

4. Keep abreast of processing changes and updates to relevant systems and Standard Operating Procedures (SOPs) and share them with team members. Check if PDA staff members are trained on changes to processing that are specific to different regions and locations and advise the supervisor accordingly.

5. Provide technical and logistical support for pre-screening interviews and case management, as well as other relevant activities for RSCs remotely from Washington DC and while on short-term assignment (STA) to various locations abroad as needed, adhering to all security and travel protocols and procedures while on STA.

6. Track the outputs and outcomes of PDA staff members and share this data with the Project Coordinator (PDA), recommending improvements as required.

7. When PDA staff members are not on deployment, supporting the work of RSCs remotely or engaged in training, coordinate and supervise Washington, DC-based project activities.

8. Comply with data integrity procedures and processes for all RSC records in the START database. Utilize approved new tools that improve the quality of information entered into and extracted from START.

9. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Bring non-compliance issues to the immediate attention of the supervisor.

10. Perform such other duties as may be assigned

Required Qualifications and Experience
EDUCATION
• Master’s degree in social science, International Relations, Regional Studies, or a related field from an accredited academic institution with two years of relevant professional experience; or
• University degree in the above fields with four years of relevant professional experience.

EXPERIENCE
• Experience in USRAP, particularly in RSC processing activities, such as employment verification, case creation, pre-screening, USCIS adjudications support, scheduling, field support and out-processing, is essential;
• Knowledge of USRAP program implementation and familiarity with IOM’s administrative, financial and business rules and practices is desirable;

SKILLS
• Strong written and verbal communication skills and ability to effectively communicate with and supervise a team;
• Demonstrated proficiency with START is an advantage;
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.

LANGUAGE
REQUIRED
For all applicants, fluency in English is required (oral and written).

Required Competencies
VI. COMPETENCIES

The incumbent is expected to demonstrate the following values and competencies:
Values – all IOM staff members must abide by and demonstrate these three values: • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2 • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioral indicators level 2 • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential. • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Notes
1. This vacancy does not offer work sponsorship.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a US Citizenship or Permanent residence for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

The current salary for this position is $121,566 per year.
Posting period: 11.8.2023 to 11.22.2023