Business System Analyst – Information Technology

Closing date:

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Position

This position, reporting to the CIO, is to guide Mercy Corps through the platform selection process for a new enterprise system that will replace existing legacy applications and manual processes for all aspects of the MC Value Chain. This includes all aspects of fundraising, customer relationship management, proposal development and other business activities to be determined. The position will end at the end of June 2022.

They will analyze the business and information needs of cross-functional areas of the organization, in order to develop solutions (primarily software based) to business and related technology problems. Identify and communicates business and technical specifications based on business needs, industry best practices and available technology. Manage business application product lifecycle from strategic planning to tactical activities. Manage projects as required.

Essential Responsibilities

  • On an ongoing basis, examine existing business models and the flows of data in the business.
  • Review findings with users and stakeholders
  • Identify options for potential solutions and assess them for both technical and business suitability
  • Define appropriately improved IT solutions
  • Collaborate with the Business Applications Manager and others, as required, to develop a roadmap and implementation plan for software-based improvements
  • Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
  • Create or facilitate writing of user documentation
  • Create or facilitate training to users of new systems, including Help Desk, as part of user support
  • Conduct post-implementation assessments of new or improved solutions on a periodic basis

Supervisory Responsibility


Accountability Reports Directly To: Business Application Manager

Works Directly With: IT team members & others as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • Bachelor’s degree in information systems, Business, Social Sciences, or other technical/analytical field or equivalent work experience.
  • 3+ years’ experience in project management and business analysis
  • Project Management certification preferred (PMP, PRINCE2, PMD PRO)
  • Experience in an IT or software development environment highly beneficial
  • Knowledge of business process modeling, with an understanding of business processes, especially in Program Operations (procurement, administration, and logistics in the field)
  • Experience working in humanitarian development organization preferred

Success Factors

Ability to work independently and collaboratively with multi-disciplinary teams. Ability to quickly understand the business issues and data challenges of the organization. Effective verbal and written communication skills. Ability to communicate business case and build consensus. Ability to conceptualize and design new processes for practical applications. Ability to identify how changes will impact current processes. Adept at proposing options for managing change in a cost-effective manner. Strong analytical skills. Must be organized, have an eye for detail, and be able to put ideas into a tangible form. Ability to prioritize and manage work to critical project timelines.

Living Conditions / Environmental Conditions

This position is based in Portland, Oregon. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How to apply

Apply here

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