Case Aide

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing and work with refugees to help them gain self-sufficiency.

Job Overview: The Case Aide directly supports the resettlement team to facilitate the resettlement of newly arrived refugees. Assisting the resettlement team in providing core services such as purchasing household supplies and furniture, household set-up, orientation, purchasing supplies, transportation, airport pick-ups, and related activities supporting the client resettlement process and supporting the resettlement team’s efforts to link clients with appropriate educational, health, and social services and assisting with the timely completion of client records, documentation, and case files and providing language assistance (interpreting) when requested, if appropriate and other duties as needed.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Carry out timely pre- and post-arrival tasks to ensure each client has living essentials such as housing, food, medical care, and access to transportation and is oriented to their new environment.
• Support efforts to link clients with appropriate educational, health, and social services. Assist clients in attaining their goals, addressing challenges, and utilizing available resources.
• Detail client interactions by program requirements. Input client information in the database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicles to travel and transport clients and materials as needed throughout the service delivery area.
• Arrange logistics of home set-ups for new arrivals.
• Liaise with community donors and caseworkers/volunteers to procure donations for R&P clients.
• Coordinate with US Tie, clients, caseworkers, and community engagement team to deliver available donations to R&P clients.
• Keep inventory of available donation stock.
• Collect appropriate documentation for donation delivery, including signed in-kind donation records.
• Input inventory and distributed donations for R&P clients into Integra, ensuring we comply with Donor reporting requirements.
• May provide interpretation services.

Key Working Relationships:

Position Reports to Casework Supervisor

Other Internal and external contacts:

*Internal:***IRC Employees, interns, volunteers

External:Community partners

Job Requirements:

Education: Associate’s or Undergraduate degree preferred.

Work Experience: Prior experience providing Casework services is strongly preferred.

Demonstrated Skills and Competencies: Demonstrated success in achieving goals and communicating cross-culturally. Demonstrated ability, willingness, and confidence in interpreting one-on-one, group, and large classroom settings if needed. Must be a team player, detail-oriented, patient, professional, and reliable. Must exhibit professionalism across communication methods: calls, texts, emails, and in-person. Must be responsive to requests and feedback. Flexible, on-call schedule, including occasional weekend and evening availability

Language Skills: Fluency in both written and spoken English and at least one of the following languages: Dari/Farsi, Pashto/Russian, and Arabic

Certificates or Licenses: Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area**.**

Working Environment:

• A combination of the standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
• May require occasional weekend and evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.