Family Reunification & Referrals Coordinator

Job Overview:

A part of RAI, IRC’s immigration legal services program serves more than 14,000 individuals in 23 sites throughout the U.S. each year, providing accessible and critical legal representation and advice to immigrants and their families in order to acquire the highest level of immigration status available, keep families together, access their full rights, and successfully integrate in the U.S.

The position supports legal practitioners (attorneys and/or Department of Justice (DOJ) accredited representatives) in conducting community-based outreach, workshops, and legal education presentations with a focus on asylum, adjustment of status, and naturalization. This position will work closely with legal staff to create and coordinate a legal services referral system to ensure clients’ access to affordable local/state immigration legal services when IRC does not have capacity to provide direct legal representation.

Additionally, this hybrid position will require a unique emphasis on improving access to family reunification opportunities by managing completion and submission of family reunification applications within the Reception and Placement (R&P) program. The position will also identify current clients eligible to file such applications, conducts community outreach to advertise the programs to prospective clients, and work with clients to prepare and submit applications to Headquarters for further processing. It is encouraged that staff hired in this role will work towards DOJ accreditation with support from IRC’s Immigration Technical Unit based at IRC Headquarters.

Major Responsibilities:

• Provide legal orientations to clients on the implications of their immigration legal status and possible pathways to permanent immigration status.
• Work with the Immigration department to develop and maintain relationships with legal services agencies to facilitate referrals for legal services.
• Maintain accurate tracking record of all orientation, intake and outreach activities, partner organizations, contacts, etc. according to data collection protocols.
• Answer the majority of phone-based client inquiries and serve as the first point of contact for immigration legal services inquiries by walk-in clients.
• Process correspondence from USCIS and DOS, including notifying clients, assisting clients to prepare responses to notices or evidence requests as appropriate, and following up with relevant parties.
• Assist in developing an outreach plan for current clients and prospective eligible clients in the broader community.
• Establish a strong referral mechanism in partnership with R&P and Legal Program staff to ensure clients wishing to file applications are successfully connected to and assisted in applying.
• Participate in training webinars hosted by IRC headquarters on family reunification programs of focus, including Lautenberg applications for eligible members of religious minorities from the Former Soviet Union (FSU) and Iran, Priority 3 (P3) Affidavits of Relationship (AORs), and Priority 2 (P2) Central American Minor (CAM) AORs.
• Complete applications in the IRIS database; monitor database for updates and corrections needed; communicate with IRC headquarters staff on any questions or corrections needed.
• Maintain accurate and up-to-date physical and electronic files and detailed case notes, enter required data in a timely manner, meet all case reporting requirements within established timelines and standards, and assist in the completion of statistical, narrative, and financial reports.
• Maintain strict client confidentiality and observe all other ethical practices/obligations as outlined in IRC’s Immigration Program Policies Manual.

Job Requirements:

• Bachelor’s degree in relevant field.
• At least one year of experience in refugee resettlement or an immigration field is strongly preferred; knowledge of the US resettlement program and family reunification pathways preferred, ideally including lived experience.
• Demonstrated success working and communicating effectively in a multi-cultural environment and with Limited English Proficient populations.
• Able to work effectively in a team environment, as well as take independent initiative
• Excellent attention to detail and strong organizational skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable utilizing online software and programs.
• Fluency in written and spoken English is required and fluency in one of more languages of the local refugee community is preferred; Russian, Ukrainian, Farsi, Dari, Pashto, and/or Spanish language skills are strongly preferred.
• Demonstrated dedication to immigrant rights, social justice, and/or human rights based on work experience, volunteer service, or educational activities.
• Proven ability to take initiative as an individual contributor and to work as a member of a team to meet established targets.
• Previous experience with immigration legal or social services is strongly preferred.
• Familiarity with immigration software and experience with data entry and management are a plus.
• Community-based outreach and/or work promoting immigrant rights experience is preferred.

Working Environment: ​**

• The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all.
• Work is conducted typically conducted in a standard office work environment with some time spent in the community, primarily in neighborhoods where clients live and at local care providers. At present, remote work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic.
• This role entails some travel in and around the Denver metro area to transport clients, facilitate service delivery and represent the IRC with clients and community partners.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

COMPENSATION AND BENEFITS:

This is a full-time, regular position classified as non-exempt and eligible for overtime under state and federal law. Starting compensation is $21.00-$25.00 per hour, depending on experience and qualifications. We offer a comprehensive and highly competitive set of benefits. In the US, this total compensation package includes: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month with low to no deductible; dental insurance starting at $7 per month; vision insurance starting at $5 per month; FSA for healthcare, dependent care, and commuter costs; a 403b retirement savings plans with immediately vested employer matching; disability & life insurance; generous parental leave; and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. In addition, the IRC in Denver offers annual staff development funds and actively promotes learning and growth for its team members.