Head of Operations Somalia

Females are highly encouraged to apply.

What we are looking for

The purpose of the Head of Operations position is to manage and oversee programme implementation, focusing on national level programmes, Emergency Response, multi area programmes and supporting Area Managers (AMs) to ensure high quality and timely implementation at area level. The Head of Operations will also ensure that effective monitoring and evaluation processes are in place to support programme implementation.

What you will do

Generic responsibilities:

  1. Accountable for holding Area Managers, Multi Area Project Managers (MAPM), and the Emergency Response Team (ERT) responsible for results and compliance with relevant NRC policies, guidance and procedures’.
  2. Accountable for the implementation of programmes according to developed plans, budgets and set standards.
  3. Accountable for representation and good working relations with authorities, donors, and partners as delegated.
  4. Line management responsibility: performance management and staff development of the country’s Area Managers, as assigned from the Country Director (CD).
  5. As a Country Management Group member contribute to the development and execution of the country strategy.

Specific Responsibilities:

The specific purpose of this position is to take the responsibility of overseeing and assuring programme implementation in Area Offices as assigned from the Country Director.

  1. In collaboration with the AMs, MAPMs and ERT submit monthly project updates (project tracker) to Head of Programme (HoP), Head of Support (HoS) and CD, ensuring that forecasts are updated to take account of actual implementation.
  2. Ensure that data collection tools are being used and that beneficiary data is recorded in Global Output & Outcome Reporting Systems (GORS) on a timely basis.
  3. Ensure area-level Grant Review Meetings (GRM) are held on a monthly basis and facilitate bi-monthly national GRMs.
  4. Alert CD and HoS to possible delays/challenges to implementation and/or to budget utilisation.
  5. Act as primary link between AOs and other members of the Country Management Group (CMG).

Please download the detailed job description to learn more about the position. As the above responsibilities are just a snapshot from the Job description.

What you will bring

Professional competencies

Generic professional competencies:

  • Minimum 5 years’ experience from working as a Senior Manager in a humanitarian/recovery context.
  • Documented/proven results related to the position’s responsibilities.
  • Experience from working in complex and volatile contexts.
  • Knowledge about own leadership skills/profile.
  • Fluency in English.

Context related skills, knowledge, and experience:

  • Knowledge of the context in Somalia or a similar one.
  • Familiarity with NRC’s tools & procedures an advantage.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Strategic thinking.
  • Managing resources to optimise results.
  • Initiating action and change.
  • Handling insecure environments.
  • Empowering and building trust.
  • Influencing.

What we offer

  • Duty station: Somalia – Kismayu.
  • Travel: 60%
  • Salary/benefits: grade 11 on NRC’s salary scale.
  • Duration of Contract: 12 months, with possible extension.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • This position is open to all nationalities.
  • If you have any questions about this role, please email ESA Recruitment esa.recruitment@nrc.nowith the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH).

The Norwegian Refugee Council (NRC) has been present in Somalia since early 2004 and has since expanded its programme. Since 2004, the Norwegian Refugee Council (NRC) has demonstrated a regional competence and expertise in working with displaced populations.

With four area offices established in Somaliland, Puntland, South and Central, and Jubaland, NRC Somalia has strategically positioned itself to address the needs of displacement affected communities across the country. Moreover, NRC has been actively extending its operations to additional hard-to-reach areas, further expanding its humanitarian reach.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • Do demanding and professional work, often in challenging contexts.
  • Join a work culture that empowers every employee to share ideas and take responsibility.
  • Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

How to apply

Apply here.

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