ICT Officer (Cloud DevOPS Engineer)

Position Title: ICT Officer (Cloud DevOPS Engineer)

Duty Station: Valencia, Spain

Classification: Professional Staff, Grade P3

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 21 November 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Information and Communications Technology (ICT) enables the IOM to achieve its mission to facilitate orderly, safe, regular and responsible migration and mobility of people by delivering transformative information and technologies to its staff working in over 160 countries.

ICT provides enhanced enterprise core services and enables the organization to operate as one strategic and coordinated entity. ICT services range from: establishing the infrastructure to reach and connect staff, humanitarian stakeholders and parterns; providing the devices and agile technology and information applications to facilitate delivery through decentralized services; creating and maintaining tools to integrate information across the IOM, the clients we serve and the countries we operate; and delivering the computing power needed to analyze development and humanitarian challenges and identify solutions.

The ICT business model combines dedicated business solutions centres that provide services tailored to specific IOM business needs and shared services that provide infrastructure, applications and platforms to the entire organization.

Under the direct supervision of the Senior ICT Officer (Infrastructure and Cloud Technology) and the overall supervision of the Chief, Enterprise Architecture and Technology, the ICT Officer (Cloud DevOPS Engineer) will be responsible in developing, design, implementation and supporting of cloud technology and solutions to meet specific business needs.

Core Functions / Responsibilities:

1. Develop, implement and manage Continuous Integration and Continuous Deployment (or Continuous Delivery) (CI/CD) pipelines using Azure DevOPS tools for efficient software delivery.
2. Automate build, test and deployment processes to improve software release cycles.
3. Create and maintain Infrastructure as Code (IaC) templates for provisioning and managing Azure resources.
4. Ensure consistent and repeatable infrastructure deployment.
5. Manage and configure Azure DevOPS tools and related technologies for version control, build, release and monitoring.
6. Migrate on-premises workloads to the cloud. Once in the cloud, monitor and optimize them for performance and cost.
7. Implement monitoring solutions to track application performance and system health.
8. Respond to incidents and troubleshoot issues to ensure system reliability.
9. Integrate security measures and compliance checks into the CI/CD pipelines.
10. Ensure that applications and infrastructure adhere to security and compliance standards.
11. Collaborate with development, operations and QA teams to streamline processes and improve collaboration.
12. Develop scripts and automation solutions to improve operational efficiency.
13. Standardize and automate repetitive tasks.
14. Create documentation for processes, procedures and configurations.
15. Provide training and knowledge transfer to team members.
16. Be accountable for the performance and reliability of CI/CD pipelines, ensuring they meet business requirements.
17. Integrate security and compliance into the development and deployment process.
18. Be accountable for the effectiveness of monitoring and incident response, ensuring that applications and systems remain reliable.
19. Foster a collaborative and knowledge-sharing culture within the team and with stakeholders.
20. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science/Engineering, Information Technology, or a related field from an accredited academic institution with five years of relevant professional experience; or
• University degree in the above fields with seven years of relevant professional experience.
• Certifications: Strong proficiency in Azure or AWS with certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure DevOps Engineer Expert.

Experience

• Experience in designing, configuring, and managing CI/CD pipelines using Azure DevOps for automating application build, testing, and deployment processes.
• Experience with IaC tools like Azure Resource Manager templates, Terraform or Ansible.
• Experience in Implementing security best practices, access control, and compliance measures in Azure DevOps pipelines. Ensuring that deployments meet security and compliance standards.
• Experienced with information management practices, system development life cycle management, IT services management, infrastructure and operations and EA and ITIL frameworks.

Skills

• Knowledge of Azure/AWS ecosystems: software as a service (Saas), infrastructure as a service (IaaS), platform a a service (PaaS), SOA, APIs.
• Exposure to Data Centre Optimization, Data Centre Management Processes, Virtualization, public cloud services (AWS and/or Azure).
• Exposure and understanding of existing, new and emerging technologies and processing environments.
• Azure DevOPS Expertise: Strong proficiency in Azure DevOPS services and tools including Azure Pipelines, Azure Repos and Azure Artifacts.
• Proficiency in scripting languages such as PowerShell, Bash or Python for automating tasks and configurations.
• Understanding of security best practices and compliance standards in a DevOPS environment.
• Demonstrated analytical and problem-solving skills to address complex technical challenges.
• Excellent communication and interpersonal skills for effective collaboration and documentation.
• Understanding of security best practices and compliance standards in a DevOPS environment.
• Proven analytical and problem-solving skills to address complex technical challenges.
• Excellent communication and interpersonal skills for effective collaboration and documentation.
• Excellent relationship-building, collaboration and verbal and written communication skill.
• Proven project management and organization skills.

Languages

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.