Manager of Programme Quality DR Congo

Job location: Bukavu, Democratic Republic of the Congo

Starting date: As soon as possible

Vacancy closing date: 03 January 2024

Duration position: 2 years

Working hours: Fulltime

We are here for our neighbours in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

If you are passionate about making a difference and thrive in a challenging and dynamic environment, we welcome your application. We are recruiting a

Manager of Programme Quality

based in the Democratic Republic of the Congo (DRC)

ZOA’s programme in DRC

For ZOA DRC, the Peace Nexus approach is at the core of its projects. Throughout ZOA’s 15 years of activities in DRC, ZOA has built a vast track record. Next to short term relief projects (humanitarian), ZOA DRC focusses on more sustainable interventions (resilience), addressing root causes of some of the major problems in DRC. An example is the facilitation of access to land for displaced persons and returnees, food security and livelihoods interventions (PIP, VSLA etc.) and IWRM. In addition, ZOA helps communities to become resilient in the face of the shocks of conflict through the so-called community based socio-therapy (CBS) approach. Restoring trust in each other and creating hope for a peaceful future are prerequisites for rebuilding flourishing and stable communities. ZOA has a strong presence and acceptance in communities due to its way of working as is embedded in ZOA’s vision; putting people at the centre.

Your challenge

Are you passionate about making a meaningful impact? ZOA is seeking a dynamic individual to fill the role of Manager of Programme Quality (MPQ) in the Democratic Republic of the Congo. As the MPQ, you will play a pivotal role in ensuring the high quality of our programmes, from design to implementation and evaluation. Your strategic acumen will be crucial as you advise and support the Country Director and Programme Managers in development and implementation of the Country Strategy and Annual Plan.

We are looking for someone with exceptional organizational skills, a keen eye for detail, and the ability to maintain consistency in planning. Your contribution will extend to the development of project proposals for potential donors and the implementation of monitoring, evaluation, and learning tools. If you are motivated by a desire and intrinsic motivation to support our mission and possess strong writing skills, we invite you to join us on this impactful journey. Be a part of our dedicated team, contributing to the development of innovative projects and fostering a culture of knowledge management. Your role will be vital in ensuring adherence to ZOA policies, donor requirements, and international standards, making a difference in the lives of those we serve in the DRC. Join us in creating positive change and advancing our commitment to quality and accountability.

Your main tasks and responsibilities

Programme Quality

  • Advise and support on developing the Country Strategy and Annual Plan;
  • Ensure quality and consistency of programme and project planning, including advising programme managers on quality outputs/outcomes;
  • Ensure adherence to internal and external integrity, policy and guidelines for project implementation standards;
  • Supervise the development, implementation and ongoing use of monitoring, evaluation and learning (MEAL) tools and beneficiary accountability tools;
  • Ensure implementation of the local partner implementation plan.

Reporting/digital data collection

  • Lead the development of high quality (innovative) proposals and timely reports and evaluations, monitoring consistency between donor proposals and Country Strategy.

Knowledge management

  • Contribute to the development of organisation wide knowledge management.

Leadership and management

  • Member of the Country Management Team;
  • Provides leadership to the Programme Quality team.

Your profile

Do you have experience in a fragile context? Are you intrinsically motivated, do you bring relevant expertise, and do you have a heart for the people in DRC to take on this role?


  • You are expected to fully support the vision, mission and core values of ZOA;
  • You are a Christian and promote and model a Christian, people focused, and participative leadership style and culture.

Knowledge & experience

  • University degree in a humanitarian, development, or other relevant field;
  • At least five years field experience in a fragile context;
  • Fluent in French and English (both mandatory);
  • Ability to write convincingly and to the point;
  • Proven MEAL experience;
  • Proven project/programme management experience;
  • Strong proven experience in the development of proposals with several donors;
  • Expertise in at least one of ZOA DRCs thematic areas (FSL, IWRM and/or Access to land);
  • Know and understand the key trends in international and humanitarian development.


  • Logical thinker;
  • Strong formulation and writing skills;
  • Innovative;
  • Project/Programme management and implementation skills;
  • Cast vision, think strategically;
  • Research skills;
  • Initiative;
  • Interpersonal and intercultural sensitivity;
  • Networking skills.

Special conditions

  1. Based in Bukavu, with regular travel to the project locations;
  2. This is a non-family duty station.

We offer

ZOA offers a challenging position with a lot of responsibilities. We offer good benefits and remuneration which suits the NGO sector. You become part of a reliable and well-established organisation, and work with expats and national professionals and a support team in the Netherlands.

Do you need more information?

Would you like to know what it is like to work for ZOA? Visit our Career Page and read the stories of your potential future colleagues!

For more information about this position or the recruitment process, please contact Mr. Timothée Rukundo, Country Director DRC, email

How to apply

Interested and you want to apply?

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

If you are interested in this position, please apply directly via this link Manager of Programme Quality DR Congo | ZOA | CVSelection ( You can apply until 03 January 2024.

Motivation letters cannot be longer than 1 page. We would like to read what drives you to apply for this position and why you would like to work with ZOA DRC. CVs of no more than 4 pages in length are appreciated.

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

Please note that we carry out background and reference checks (including COTER – Counter Terrorism check) for all candidates as part of the recruitment process. As ZOA and Dorcas participate in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse, or harassment).

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