Project Officer – CCCM

Closing date:


ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. The commitment of ACTED and that if our teams is guided by 4 core values: (1) Responsibility: we ensure the efficient and responsible delivery of humanitarian aid with the means and the resources that have been entrusted to us. (2) Impact: we are committed to having the most sustainable impact for the communities and the people with whom we engage. (3) Enterprising-spirit: we are enterprising and engage in our work with a spirit that creates value and overcomes challenges. (4) Inspiration: we strive to inspire all those around us through our vision, values, approaches, choices, practice, actions and advocacy.

ACTED is committed to the prevention of sexual exploitation and abuse in the framework of its programs in Syria. The successful candidate will be required to adhere to ACTED Code of conduct and ACTED Global Policies especially regarding the protection of children and the protection against sexual exploitation and abuse. A rigorous reference and background checks will be undertaken, and information will be requested from previous employers about any disciplinary action of sexual exploitation, sexual abuse and/or sexual harassment during employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures*.*

· ACTED is committed to gender equity and to have a balanced and diverse workforce. ACTED strongly encourages qualified women, persons with disabilities and persons from under-represented groups to apply to the position.

· ACTED offers a variety of arrangements that enable women to excel in their careers, including flexible working hours for work-life balance, maternity leave, and career coaching.

· ACTED never uses external recruitment agencies and recruitment is always free of charge.

· The necessity of ensuring the highest standards of efficiency, competence, and integrity, with proper attention to promoting diversity, is the most important concern in the recruitment and employment of staff at ACTED.

Location: Azzaz

Job Purpose

Under the direct management of the CCCM Team Leader, Project Officer is responsible for leading ACTED CCCM activities in ACTED-supported camps, sites in northern Aleppo.

The Project Officer- Community Mobilization is primarily responsible for overseeing the community mobilization and support to coordination and communication with different stakeholders and community governance activities, under direct supervision of the CCCM Team Leader.

This includes but it is not limited to actively communicate with camp management Units CMUs, NGOs and camp committees to strengthen and establish effective coordination platform at site level, support CMUs in service monitoring and contingency planning, to conduct information campaigns, ensure that vulnerable groups and people with specific needs are represented and participate in CCCM activities and build capacity of the Camp Committee Members in community governance and community mobilization, to ensure that they can effectively participate to the camp life, passing information to the camp population, advocate for the needs of their own community and influence humanitarian assistance delivery.

Chain of Command

Under the authority of : Deputy Project Manager CCCM.

Line Management : Team Leader -CCCM.

Working Relations:


  • AME monitors
  • CCCM Monitors
  • CCCM Project assistants
  • CCCM Project Officers


  • Camp Management units
  • Camp committees
  • NGOs focal points
  • Other Stakeholders (Humanitarian NGOs, Services Suppliers, local authorise).


To oversee different CCCM activities in the field. This includes Communication and coordination with different stakeholders, set up a coordination meetings, service monitoring, contingency planning at site level, capacity building to camp management unit and camp committees, site improvement through safety audits and site maintenance, strengthen complaint and feedback mechanisms in the camps.

Duties and Responsibilities

Project implementation

Community liaison, mobilisation, and accountability

  • Leading in carrying out site level camp committee mapping for all sites
  • Leading in the creation or strengthening of camp management committees so that the appointment of committee members is done in a transparent and inclusive way and that ToR are created in a participatory manner and agreed upon all stakeholders
  • Strengthening daily the coordination and relationship-building with community leadership groups and community members on a formal and informal basis
  • Conducting regular meetings with committee members and ensuring community participation in coordination meetings through community mobilisation activities
  • Develop content for and Conduct communication with communities (CwC)/outreach activities, including information sessions, mass information campaign, Focus Groups Discussion, household level outreach etc., in cooperation with partners, CCCM team and community members
  • Update public information boards with site management and partner information. Ensure that the information on the boards are accessible to everybody, include not literate population
  • Support training camp committees, partner agencies and site team on CCCM and CCCM related topics, as requested by the line manager with a strong focus on enhancing capacity of camp committees through coaching

Coordination with NGOs/Actors and Service Delivery Monitoring

  • Liaising with all humanitarian partners and local authorities working in the sites for delivery monitoring and coordination of service delivery purposes and for developing of CwC/outreach activities content
  • Promoting Partners attendance in community coordination meetings to promote accountability of all relevant stakeholders to affected population
  • Monitoring of service provision by partners at site level in close cooperation with the communities, partners and stakeholders
  • Timely reporting any gaps and/or duplication in service delivery and communities needs emerged during daily activities
  • Timely reporting any risk of evictions identified daily activities to the line manager

Information Management

  • Cooperating actively with Database/CFM/protection staff for keeping record of community governance structures and related information and for the set up and follow up of Complaints and Feedback Mechanism
  • Supporting improvement of information management systems in the site in collaboration with the database assistant including: identification of information gaps, design/review of tools, databases and reports, data collection oversight
  • Cooperating in data collection for service delivery or other purposes as needed
  • Cooperating with the database staff for storing soft and hard copies of project documentations (such as photos, meeting minutes, reports etc) in compliance with ACTED and Donors procedures

Protection Mainstreaming

  • Considering gender, protection, and GBV concerns in all aspects of activities
  • Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours)
  • Supporting and promoting participation of women, youth, people with specific needs and marginalised groups in camp governance mechanisms and CCCM Activities
  • Referring to and following up with protection partners on identification and addressing of cases of vulnerability within the camp
  • Coordinating assistance to vulnerable individuals at camp events with protection partners and other humanitarian agencies (like distribution, registration, etc)

Planning and reporting

Planning, Implementing and Reporting

  • Supporting the line manager in devising weekly and long-term work plans for the project implementation, particularly or information management activities
  • Attending regular staff coordination meetings
  • Excellent liaison with other team members, ensuring consistency and coordination of activities in the site
  • Timely reporting on problems and challenges in the site to the line manager
  • Timely reporting on security and safety incidents, including fire, evictions, floods and any possible security hazards in the site to line manager
  • Timely submission of weekly report or other reports as requested by the line manager


  • Commitment to continuous learning through trainings and timely identification of capacity-building needs and opportunities, in coordination with line Manager/TC/HR Dept.

Transparency and Compliance

  • Ensuring compliance to ACTED internal procedures and donor procedures.
  • Accurate record keeping of project documentation, including photos and proper filing of meeting minutes, databases, attendance sheets, assessment reports/documents, review and updating of databases etc., in soft and hard copy


  • Provide translation of various documents (e.g. reports, minutes, beneficiary lists, information signs) upon request of the line manager.
  • Perform any additional task as requested by the line Manager.
  • Ensuring that minutes of meeting taken for operational meetings and shared with participants.

Key Performance Indicators

Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

  • Conducted 4 operational meeting in each camp in 6 months
  • Conducted 4 4Ws rounds for each camp in 6 months
  • Conducted 4 service monitoring round for each camp in 6 months
  • Updated ISIMM report on monthly bases
  • Updated demographic IDPs database on monthly bases
  • 80 % of reports submitted in a timely manner to line manager;



  • University degree,
  • Fluent Arabic (written and spoken).
  • Good English.
  • At least 3-years work experience with NGOs (CCCM, WASH, NFI, protection, or emergency).
  • Very good reporting skills
  • Excellent communication skills.
  • Excellent negotiation skills and coordination skills with several actors.
  • Extensive knowledge of Syrian displacement context.
  • Flexibility and ability to work under pressure in a high pace environment.
  • Commitment to humanitarian principles and values including protection mainstreaming.
  • Excellent interpersonal and team-playing skills.
  • Proficiency in Microsoft Office Package, particularly Word, Excel, Power Point, and/or other data management and analysis software.
  • Proficiency in work with assessment and data collection tools such as KOBO.


  • One-year experience in CCCM activities or projects include coordination and communication with local authorities, actors and different stakeholders.
  • Past experiences work in camp settings.
  • Good knowledge of Turkish is a plus.
  • Good organizational and prioritization skills.
  • Good team management
  • Strong analytical skills
  • Good understanding of SPHERE standards and environment protection considerations.
  • Ability to multitask with competing demands under tight deadlines and work under pressure.

How to apply

Interested and qualified applicants must apply by fill the application form by this link

Only the shortlisted candidates will be contacted.

Applicants must provide complete and accurate information pertaining to their personal profile and qualifications to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided.

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