Service Support Worker – Plymouth

Closing date:

**Service Support Worker – Plymouth
Location: Derriford Hospital (requires travel throughout the surrounding areas)
Contract type: Fixed term contract until 30th June 2022
Hours per week: 35 (flexibility required as we have a range of shift patterns between 9am – 5pm and are keen to discuss these with potential candidates)
Salary: £16,914 – £19,701 per annum pro rata **


Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
About this Opportunity…

We are looking for a passionate and enthusiastic person with great people skills to join our Independent Living team to support our surge response.
At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people’s lives, allowing them to continue living at home in comfort.
You will provide reactive, focused and flexible support to adults following a hospital stay to enable early discharge when clinical needs have been met. You will assist the Independent Living Service Coordinator by undertaking duties required to meet the service users’ needs in or der to re-enable service users to remain in their own home and prevent hospital re-admission.
You will respond to referrals from Clinicians and Health Professionals and will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual. In addition, you will be providing practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.
Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Independent Living can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationships with both colleagues and service users.
Say hello to the team…
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in t he space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care and emergency services.
This role could be for you if…

  • You can make things great. You know how to improve service quality for the benefit of users.
  • You’re professional. You can deal with queries in a diplomatic and confidential manner
  • You love being flexible. Working hours out with the norm suits you.

Also, you should be the following:

  • Educated to GCSE level (or equivalent by experience)
  • IT literate
  • Full manual transmission driving licence holder and ideally have access to your own vehicle (you must also have, or be willing to obtain vehicle insurance for business use)
  • Have a good knowledge of services provided by the NHS and Social Care

This role requires use of full Personal Protective Equipment, including Fluid resistant face masks, to be worn at all times while delivering services. This will be provided for you.
The role will involve frontline work with vulnerable service users and will not always allow for a 2-metre social distance to be maintained. You will be asked to complete a Risk assessment to confirm you are able to take up Frontline work, at onboarding stage. If you consider yourself to be a person at greater risk from Covid or you are unable to wear a facemask for long periods of time then this role may not be suitable for you. In this role, there may be a requirement to enter care homes or NHS premises. Due to recently introduced legislation, any workers entering a care home environment must be fully vaccinated against COVID-19 (including visiting services). From April 202 2 this applies to all regulated services and we also expect that the same will apply to those directly supporting the NHS, for example those working on NHS premises. Therefore applicants must be fully vaccinated with a UK approved vaccine and we will ask to see evidence of vaccination status or exemption as part of the recruitment and onboarding process.
(Please read the full Role Profile/ Job Description for more information about this vacancy including responsibilities and full person specification and refer to the ‘Additional Information’ attached for support completing your application)
Closing date for applications is 23.59 on Tuesday 22nd of February 2022 with interviews anticipated to be held week commencing 28th of February 2022. We offer a wide range of staff benefits, these include:**

  • 36 days holiday (including Bank Holidays), per annum, pro rata
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

A little bit more about us…
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebr ate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an es sential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on LinkedIn – British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis

How to apply

Leave a Reply