Worker Support Coordinator, Pacific Labour Facility

Closing date:

About Palladium:

Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.

Project Overview:

The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).

Role Overview:

The Worker Support Coordinator will provide support to Approved Employers (AEs), in partnership with key internal and community stakeholders in the provision of worker support. The role will provide relevant information, capacity building support, advice, and direct assistance, where applicable, to enable Approved Employers to effectively discharge their lead worker welfare responsibilities.**

Primary Duties and Responsibilities:

  • Establish and maintain strong stakeholder relationships to assist AEs in their lead delivery of support to employees
  • Support to AEs in the management/response of issues including monitoring and reporting of critical incidents
  • Facilitate joint forums with relevant stakeholders to address worker support issues and interventions around cultural, language or other diverse support needs
  • Provide AEs with relevant information, advice, and support to assist workers access to medical, allied and emergency health services when required
  • Respond to reported worker welfare concerns and support resolution of conflicts
  • Provide inputs as required into monitoring and evaluation activities and contribute to continuous improvement
  • Be available for rostered shifts on the 24-7 Support Line

Required Qualifications:

  • Qualifications in a relevant discipline and/or extensive experience in a similar role
  • High level relationship management skills, including the ability to negotiate for outcomes that are beneficial to clients and communities
  • Strong decision-making, professional judgement, risk management, and ability to work autonomously
  • Demonstrated cultural competency, problem solving and conflict resolution skills
  • Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes and ability to operate in a cross-cultural environment
  • Driver’s license and willingness to drive to regional locations
  • Flexibility to undertake travel, including after hours and weekends


  • Flexible working arrangements – work from home 2 days per week
  • Modern office in central CBD location
  • Great team culture with social activities and events
  • Working for a program that is making positive impact

Applications close on 25 May 2022 and will be assessed on a rolling basis.

The successful candidate will be offered an initial contract to 30 June 2023. This is a Brisbane based role with options for flexible working. Candidates who are willing to relocate for the position must do so at their own expense.

You must have valid Australian work rights to be considered for this position – visa sponsorship is not available.

How to apply

Applications close on 25 May 2022 and will be assessed on a rolling basis.

Apply via website:

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