Data and Quality Assurance Specialist

IRC Background: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 24 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

The IRC’s Center for Financial Opportunity (CFO) helps newly arrived refugees and other low-income individuals reach self-sufficiency by finding entry-level employment and progress to living wage jobs, learn basic financial management skills and build assets, and start small businesses. The IRC’s Center of Financial Opportunity hosts a Small Business Development Center, the IRC SBDC, helping small business owners and entrepreneurs prosper by delivering in-language and no-cost business assistance. The small business development team offer loans and technical assistance to help CNPP, CDBG, ORR, and SBDC eligible San Diego County residents start or grow a small business.

**Job Summary:**Accurate data, data analysis and representation are central to the successful operation of any non-profit organization. The IRC in San Diego utilizes multiple data systems, including Neoserra, ED Grants, Salesforce, Asana and Efforts to Outcome (ETO) to capture the activities and impact of our work. The Data and Quality Assurance Specialist is a full-time position that will work primarily on data entry, quality assurance ensuring consistency in data and documentation accuracy across the IRC’s and the funders data reporting platforms.

Data Entry

• Using paper forms or excel tracking sheets, enroll clients, record case notes and data points in Efforts to Outcomes (ETO) Asana, and Neoserra data tracking platforms as related to direct service, screening tools and assessments, and referral services;
• Collaborate with program staff to ensure timely entry of client demographics, intakes, services, follow-ups, referrals; business statistics; training and screening outcomes into systems;
• Perform data entry for the Community Navigator Pilot Program (CNPP), Office of Refugee Resettlement (ORR) and various grant programs into the ETO system;
• Assist in data entry backlog when needed in different databases across programs.

Quality Assurance

• Using Paper formats to implement quality assurance on SBDC, CDBG, CNPP, ORR and various program files.
• Using excel tracking sheet to track data and carry out quality assurance in the Neoserra and ETO databases
• Review clients’ records in databases to make sure the data entered comply with the grant requirements
• Review and update building resilience excel tracking sheets for quality assurance and timely distribution of incentives;

Administrative

• Serve on the SBDC Intake Committee;
• Process San Diego and Imperial Valley SBDC Network intakes;
• Ensure all trainings are up to date and added into Asana and Neoserra, including scheduled emails, zoom links, and updated registration post-event;
• Complete monthly Neoserra staff reports and report to IRC Finance Team;
• Collaborate with IRC SBDC staff in creating a reporting schedule;
• Support supervisors in pulling statistics and data for reporting;
• Other duties as assigned;

Job Requirements:

• 1+ years of related professional work preferably in a social service, academic, research, or evaluation environment;
• Excellent organizational, record keeping, and analytical skills;
• Strong data management skills, with ability to conduct basic data analysis from different sources;
• Strong attention to detail;
• Demonstrated experience with Microsoft Office Suite, with strong experience in MS Excel preferred;
• Experience working with Efforts to Outcomes, Salesforce, and Asana preferred;
• Proven ability to conduct affective instructional sessions to colleagues and entrepreneurs;
• Solid organizational skills with the ability to work productively and accurately while under pressure in a fast-paced environment;
• Excellent communication skills both written and verbal, English proficiency required; knowledge of a second refugee or immigrant language preferable;
• Ability to prioritize and manage time effectively.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks;

Working Environment:**

• Hybrid: At home with reliable internet and standard, professional office environment at least two days per week;
• Regular travel to off-site locations is required;
• Office’s hours are scheduled as Monday-Friday, 8:30am-5pm.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-30 vacation days depending on role and tenure, 8 weeks parental leave, multiple options for medical insurance starting at $135 per month, dental starting at $7 per month, and vision starting at $6 per month, a 403(b) retirement savings plans with immediately vested matching, 100% employer paid disability & life insurance, and an employee assistance program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.