Information Management Technology (IMT) Officer (P2) Juba, South Sudan

Position Title: Information Management Technology (IMT) Officer

Duty Station: Juba, South Sudan

Classification: Professional Staff, Grade P2

Type of Appointment: Special short-term graded, 6 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 06 March 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Head of Resources Management, and in close collaboration with the Regional Information and Communications Technology Officer in Regional Office and the Department of Information and Communications Technology at HQ, the Information Management Technology (IMT) Officer will supervise and coordinate the Information Management (IM)/Information Technology and Communications (ICT) operations in the Country Office (CO) such as transhumance conflict prevention, community-based violence reduction, community development and migration management.

Core Functions / Responsibilities:

1. Supervise and coordinate the activities of the Information and Communications Technology (ICT) Unit in the Country Office by ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources, and check that operations are in compliance with IOM ICT policies, standards and are in line with ICT strategy.
2. Supervise and coordinate the implementation, support and maintenance of IMT solutions for all IOM South Sudan programmes and mission structures; support the recruitment of local IMT staff nationwide and monitor the implementation of technology projects. Supervise, guide and train IMT personnel in South Sudan Office including sub offices and other locations countrywide.
3. Recommend enhancements, and implement and maintain an integrated mechanism for data and information management in the mission, including various in-house and third-party applications across mission activities to facilitate the most effective and efficient processes to deliver timely, accurate and reliable information for operational, monitoring and reporting purposes. As applicable, integrate corporate and central systems and reporting mechanisms.
4. Provide technical review of project proposals and monitor technical implementation for the projects with IMT components developed by the mission. Check that the IMT components of endorsed programmes and projects are consistent with the ICT Strategy, policies, ad relevant instructions.
5. Coordinate with CO managers, staff and field operations for the adequate and timely provision of ICT solutions and services that satisfy operational needs, including emergencies as necessary.
6. Participate in the ICT Working Group in Country and maintain liaison with cybersecurity and other relevant external officials and vendors.
7. Provide technical support for the CO’s ICT services and supervise, guide and train the CO’s ICT Team. Facilitate the timely response to information security incidents, and provide Tier 1 support, escalating to the relevant specialist teams/units, when needed, for immediate corrective/remedial actions.
8. Contribute to the preparation of the CO’s ICT documentation including office specific Standard Operating Procedures (SOP), Business Continuity Plan, Disaster Recovery Plans and ICT Risk record for the CO’s ICT related services. Coordinate and monitor the delivery and efficiency of services and redundancy in line with IOM ICT standards while checking that global ICT SOPs are complied with.
9. Contribute to service improvement assessments and provide recommendations to the CO’s management to help optimize and implement ICT Infrastructure and solutions for the efficient functioning of CO’s operations.
10. Maintain and check that technical specifications for procurement and provision of ICT-related equipment, supplies, services, and technical evaluations are adequate and in line with ICT standards and policies.
11. Facilitate the implementation of security and compliance controls of the IOM global cybersecurity programme that are in compliance to both the IOM global cybersecurity and that which is required by the donors, operational frameworks and standards.
12. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA) and Microsoft Certified System Engineer (MCSE) is a distinct advantage.

Experience

• Experience in supervising and coordinating the implementation and administration of Microsoft Windows and Serverless networks environment (LAN/WAN) and first-level network/desktop support in a large international organization is required;
• Experience in a supervisory role for ICT functions in an international organization or an international agency in a field location; supporting emergency, complex/post-conflict Country Office;
• Experience in planning, design, development, implementation, and/or maintenance of computer information systems;
• Knowledge and experience in cybersecurity compliance and security implementation and maintenance, database information systems and data processing tools. Knowledge of web-based development and other development tools and reporting, including future projections on the potentials of current and new technologies;
• Good knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
• Experience providing technical advice to managers on systems development in a changing business environment and the implications of various alternatives, on business applications planned for future needs and other related issues.

Skills

• Good oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively is essential;
• Good knowledge of Windows Operating System, Network/Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities;
• Good knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,
• Demonstrated ability to train individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of Arabic is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. • Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.